Adobe short media token validation error

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Question:

Question: invalid adode pass token

I continue to get “invalid adobe pass token” when I attempt to watch videos on the Fox, NBC and ABC streaming apps. I’ve logged out and back in. I’ve deleted the apps and reinstalled. I’ve contacted by cable company (comcast-xfinity) and that was useless. What can I do to correct this isssue?

This occurs on my iPhone and iPad Pro.

iPad Pro, iPadOS 13

Posted on Jul 8, 2020 7:52 PM

User profile for user: DonTim23

Question: invalid adode pass token

Trying to watch S6 Ep 2 & 3. Ep 1 worked just fine but the next ones won’t load. Tried different browsers, cache clear, page refresh, incognito.

I even tried the AMC app on iPhone but it wouldn’t load there either. Tried to sign in with Cox but it didn’t actually ask for a login.

Edit: Any help is greatly appreciated!

This sort of error is usually the result of a tv provider authentication error. 

WeTV has some limited programming you can view without a tv provider account, but some is only available to users who are paying for WeTV as part of a subscription to a service (cable, satellite, etc) that carries it.  If you have not already logged into WeTV via your tv provider, you are prompted to go to wetv.com/activate and enter a code.  Then you choose your tv provider and log in there.

If you have a tv provider account and have previously authenticated WeTV with it, but get this error, try logging out of WeTV then back in again.

At the top of the WeTV home screen click on SETTINGS

Under Your account, click the "Sign Out" box.

Now click the "Sign In" box and follow the prompts to sign back in with your tv provider account.

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Adobe short media token validation error

New Here ,

/t5/flash-player-discussions/expired-adobe-pass-token/td-p/9547306 Nov 21, 2017 Nov 21, 2017

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I am trying to watch a tv show online, and when i go to view the episode i get an error message that says "expired adobe pass token" how do i fix this so that i can watch the show?

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1 Correct answer

Adobe short media token validation error

Adobe Employee , Nov 22, 2017 Nov 22, 2017

Logging out and back into the service would probably do it.


If not, go to Control Panel > Flash Player > Advanced > Deauthorize This Computer.  Then log out and back in of the service.  That should get it going again.  If not, it's possible that something is wrong with the service itself, although I'd expect that to get resolved within a few hours.

Adobe short media token validation error
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Adobe short media token validation error

Adobe Employee ,

/t5/flash-player-discussions/expired-adobe-pass-token/m-p/9547307#M196221 Nov 22, 2017 Nov 22, 2017

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Logging out and back into the service would probably do it.


If not, go to Control Panel > Flash Player > Advanced > Deauthorize This Computer.  Then log out and back in of the service.  That should get it going again.  If not, it's possible that something is wrong with the service itself, although I'd expect that to get resolved within a few hours.

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New Here ,

/t5/flash-player-discussions/expired-adobe-pass-token/m-p/9547309#M196223 Dec 16, 2017 Dec 16, 2017

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In Response To jeromiec83223024

Thanks! Your advice helped.  Logging out and back in resolved this error message for me.

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Adobe short media token validation error

New Here ,

/t5/flash-player-discussions/expired-adobe-pass-token/m-p/9547314#M196228 Feb 05, 2018 Feb 05, 2018

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In Response To jeromiec83223024

I do not want to lose the other information I have stored. I get a message under control panel when I attempt to deauthorize that says I will lose things stored. The site says if you link your service provider you should have unlimited access. I keep getting the message however. Any other options?

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Adobe short media token validation error

Adobe Employee ,

/t5/flash-player-discussions/expired-adobe-pass-token/m-p/9547315#M196229 Feb 05, 2018 Feb 05, 2018

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In Response To rainab1001

The video service is just going to reissue you a new authorization token the next time you attempt to watch a video.  It's information, but it's already invalid, since we know it isn't working, and it's going to be automatically replaced by any content provider serving up protected video.  It might take an extra second while that new token gets issued, but you shouldn't really notice it.s

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Community Beginner ,

/t5/flash-player-discussions/expired-adobe-pass-token/m-p/9547316#M196230 Feb 08, 2018 Feb 08, 2018

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In Response To jeromiec83223024

I have read all of your actions to take to correct the expired token issue and none of them are working for me. My issue is on NBC.com. I am currently watching a series, paused an episode and now I can't access it without this message coming up. And every time I go into my control panel to deactivate, it tells me to close all browsers. I do or already have but nothing is different. Do you have any more advice to give to help me with this? Thanks in advance!!

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Adobe short media token validation error

Adobe Employee ,

/t5/flash-player-discussions/expired-adobe-pass-token/m-p/9547317#M196231 Feb 09, 2018 Feb 09, 2018

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In Response To KimBa68

Are you using Chrome?  If so, the control panel isn't going to help you.  Chrome ships with it's own built-in Flash Player, and it doesn't talk to anything else on the system.

If you are, you can go here and try the Reset Licenses button:

Adobe - Flash Player : Settings Manager - Protected Media Settings panel

If that doesn't work, are you sure that the video is actually Flash?  If you right-click on it, does it say About Flash Player?


if it doesn't, it's probably DRM-protected HTML video, in which case, the browser would manage those tokens.  There will be a place to clear them in the browser's settings (usually in the neighborhood of privacy or content).

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Community Beginner ,

/t5/flash-player-discussions/expired-adobe-pass-token/m-p/9547318#M196232 Feb 09, 2018 Feb 09, 2018

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In Response To jeromiec83223024

Ok....I'm trying to get myself through this with the information  you have given me. I'll let you know how it goes.

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Adobe short media token validation error

Adobe Employee ,

/t5/flash-player-discussions/expired-adobe-pass-token/m-p/9547319#M196233 Feb 09, 2018 Feb 09, 2018

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In Response To KimBa68

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Community Beginner ,

/t5/flash-player-discussions/expired-adobe-pass-token/m-p/9547320#M196234 Feb 09, 2018 Feb 09, 2018

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In Response To jeromiec83223024

Sorry...I am using Google Chrome. But I have also tried using Internet Explorer 11 and I get the same message. Right now I am clearing my cache and browser data. Not sure if that is what you meant in your earlier comment.

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New Here ,

/t5/flash-player-discussions/expired-adobe-pass-token/m-p/9547308#M196222 Dec 01, 2017 Dec 01, 2017

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just curious if you were ever able to get this resolved...  I am having the same issue....

thanks for any feedback...

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Adobe short media token validation error

New Here ,

/t5/flash-player-discussions/expired-adobe-pass-token/m-p/9547310#M196224 Jan 12, 2018 Jan 12, 2018

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I am a new user and I'm currently having this issue as well.  I log out and back in but keeps coming up.

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Adobe short media token validation error

Adobe Employee ,

/t5/flash-player-discussions/expired-adobe-pass-token/m-p/9547311#M196225 Jan 12, 2018 Jan 12, 2018

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In Response To jennief34197945

Did you try the guidance in the second sentence about deauthorizing the computer?

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Community Beginner ,

/t5/flash-player-discussions/expired-adobe-pass-token/m-p/9547312#M196226 Jan 26, 2018 Jan 26, 2018

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In Response To jeromiec83223024

What do you mean by log out and back in?

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Adobe short media token validation error

Adobe Employee ,

/t5/flash-player-discussions/expired-adobe-pass-token/m-p/9547313#M196227 Jan 26, 2018 Jan 26, 2018

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In Response To kaileh21146519

They're talking about logging out from the video content provider's website (Hulu, Comcast, etc.).  If you're not using a commercial video service that would use rights-managed content (DRM), this probably isn't the problem that you're running into.  In that case, I'd encourage you to start a new thread that describes your problem in detail, so that we can give you more personalized advice.

See the following on how to get the best answer:

https://forums.adobe.com/thread/1195540

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Adobe short media token validation error

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