Ticket Counter Hours
Monday, Tuesday, Wednesday:
4:05 a.m. - 6:30 a.m.
7:30 a.m. - 4:30 p.m.
5:30 p.m. - 9:30 p.m.
Thursday, Friday, Sunday:
4:05 a.m. - 6:30 a.m.
7:30 a.m. - 4:30 p.m.
5:30 p.m. - 8:30 p.m.
Saturday:
4:05 a.m. - 12:15 p.m.
2:00 p.m. - 4:15 p.m.
6:00 p.m. - 8:30 p.m.
Baggage Claim Hours (Daily)
9:00 a.m. - 11:00 p.m.
Primary Phone: (408) 938-5630
Alternate Phone: (408) 938-5631,32
Minimum Check-In Time
45 minutes before scheduled departure with baggage
30 minutes before scheduled departure without baggage
Ticket counter and baggage claim hours are subject to change. Please check in with your airline for the most up-to-date information.
COVID Test & Travel Resources for American Airlines Passengers
Nonstop Cities Served
(800) 433-7300 Reservation And Ticket Changes (English)American Airlines Phone Numbers and Emails
Toll-Free Number:
Customer Service:
(800) 882-8880
Aadvantage
(800) 223-5436
Automated Flight Information
(800) 535-5225
Baggage Delays
(800) 677-9555
Gift Cards
(800) 433-1790
Meeting Services Desk
American Airlines Emails:
Business Customer Service
Business Extra, Hong Kong
Discounts/ Rewards/ Cashback
Gift Cards
Investors/ Franchising
Transfer Agent
Media
More phone numbers and emails Less phone numbers and emails
American Airlines Contact Information
Corporate Office Address:
American Airlines, Inc.
4333 Amon Carter Boulevard
Fort Worth, Texas 76155
United States
Other Info (opening hours):
Additional Fax Numbers:
Refunds: +1480-693-2759 (International)
Privacy Inquiries
American Airlines
c/o Privacy Office
1 Skyview Drive, MD 8B503
Fort Worth, TX 76155 USA
Overnight Mail
American Airlines Customer Relations
4255 Amon Carter Blvd. MD 2400
Fort Worth, TX 76155-2603
Refunds
American Airlines
Attention: Passenger Refunds
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
Claim this business
Summary of American Airlines Customer Service Calls
14.1K TOTAL
CALLS
12:08 AVG CALL
DURATION
13% ISSUES
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call American Airlines Customer Service?
Request for Information Question:
- 8h ago “Status of flight 441”
- 1d ago “Check the status of my flight”
- 1d ago “Confirmation”
Activation/ Cancellation Question:
- 6d ago “Cancelation”
- 9d ago “Cancel flight and refund”
- 12d ago “Cancel flight”
Return/ Replace Question:
- 7d ago “Change flight”
- 17d ago “Flight changed”
- 21d ago “Change a flight”
Product/ Service Question:
- 1d ago “Buy ticket”
- 1d ago “I want to book a ticket”
- 2d ago “Will miss my connecting flight”
Refund Question:
- 15d ago “Refund seat purchase”
- 18d ago “Book flight using refund”
- 1M ago “Refund flight”
Payments and Charges Question:
- 7d ago “Reimbursement for a flight”
- 8d ago “Unauthorized charges”
- 20d ago “Military Discount”
Staff Question:
- 8d ago “Need wheelchair service”
- 21d ago “Customer service”
- 29d ago “Ask for full wheel services”
Account Question:
- 10d ago “Reset password. How to ?”
- 15d ago “Password”
- 16d ago “Merge two accounts”
Shipping and Delivery Question:
- 14d ago “I have not recieved my refund”
- 1M ago “See if a flight arrived”
- 1M ago “Back last scanned in London when I arrived in bilboa”
Cards Question:
- 29d ago “Info re my ASdvantage credit card”
- 1M ago “Book flight and credit card”
- 3M ago “Cuba landing card”
Employment Question:
- 2M ago “Jobs”
- 5M ago “Applying. Job”
- 6M ago “Trying to find a job”
Website/ Application Question:
- 2M ago “Website not working”
- 11M ago “App not working”
- 1Y ago “Needed a covid testing site for american airlines traveling international”
Other Question:
- 1h ago “Credit to use”
- 1d ago “Res”
- 1d ago “Miles”
About
American Airlines Privacy Policy
To read more: //www.aa.com/i18n/customer-service/support/legal-privacy-copyright.jsp?anchorEvent=false&from=footer
American Airlines FAQ
Please enable JavaScript to fully experience this site. www.aa.com will redirect The User to the home page of the country / region site The User of Website choose. The company is dedicated to providing a positive travel experience for all customers. For hearing or speech impaired assistance dial 711 to be connected through the National Relay Service. See what American Airlines have to offer. Purchase a vacation package at AAVacations.com including air, hotel, rental car, activities and more. Make individual bookings for air, car, hotel and activities. The User can use AAdvantage miles to purchase hotel stays and rental cars. The Client of American Airlines can also use AAdvantage miles to purchase vacation packages. The User of Website can cancel The Client's reservation online. Cancellation penalties will not apply to car rentals. From the Cars home page, select the American Airlines's' Cars tab at the top of the page.
To read more: //www.aa.com/i18n/customer-service/faqs/faqs.jsp?anchorEvent=false&from=footer
American Airlines Pros and Cons
Pros: Worse customer service at any level, No pros, Finally getting home, Customer service, Pricing and available flights
Cons: Poor customer service, Customer relations, No respect for passengers, Delay after delay, Flights delayed or cancelled
Related Companies
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Summary
American Airlines is the world’s biggest airline, and is a founding member of the oneworld alliance. American flies nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries, with U.S hubs at Dallas/Fort Worth, Chicago O’Hare, Miami, Charlotte, Los Angeles, Phoenix, Philadelphia, New York JFK and Washington Reagan. The company website is AA.com where you can book tickets, check flight status, careers, vacations and find other information on the airline.
The quote we received from AA Customer Service: "Thank you for flying American. If you need to contact us for assistance after your trip is complete, you can reach our Customer Relations team at bit.ly/AACR1" "
American Airlines is ranked 66 out of 259 in Airlines and Air Transport category
Area Served
USA, Worldwide
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