Anthem blue cross provider service phone number

Anthem blue cross provider service phone number

Member Questions

The Blue Cross Blue Shield (BCBS) system is made up of 34 independent and locally operated companies. Questions about your health insurance coverage, benefits or treatment? Call the toll-free number on the back of your member ID card or find your local BCBS company online.

Find My BCBS Company

Federal Employee Program® (FEP) members should visit the FEP website.

Shop for Insurance

If you are already a BCBS Customer, please call the number listed on the back of your Member ID card.

Learn about insurance options for Individuals & Families or Employers, or get connected with your local Blue Cross Blue Shield company by calling 888.630.2583.

Please note that this number is used solely to receive calls from BCBS members seeking assistance and never to make calls to BCBS members. If you receive a call that appears to originate from this number, the call is likely fraudulent or malicious and you should not answer it, or hang up immediately after receiving it if you do answer the call initially.

Learn more about Healthcare Fraud.

Media Relations

For general press inquiries, please visit News to contact our media relations team.

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The Blue Cross Blue Shield Association is an association of 35 independent, locally operated Blue Cross and/or Blue Shield companies.

Anthem Blue Cross : Contact Us

Contact Us

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Anthem Blue Cross  

Member Services: (800) 967-3015  

Pre Certification: (800) 274-7767  

Coverage While Traveling: (800) 810-BLUE (2583) 

Transition Assistance: (800) 967-3015 

24/7 NurseLine: (800) 977-0027 

ConditionCare Program: (800) 621-2232 

Claims/Correspondence Address: 

P.O. Box 60007
Los Angeles, CA 95670 


® Anthem is a registered trademark. ® The Blue Cross name and symbol are registered marks of the Blue Cross Association © 2015 Anthem Blue Cross.

Anthem Blue Cross is the trade name of Blue Cross of California. Anthem Blue Cross and Anthem Blue Cross Life and Health Insurance Company are independent licensees of the Blue Cross Association.

Anthem Provider Services

Anthem provides one convenient number for all provider questions and inquiries, including:

  • Behavioral health
  • Case management
  • Claims
  • Credentialing and recredentialing
  • Eligibility and benefits
  • Grievances and appeals
  • Medical management
  • Precertification

Phone:

855-558-1443

TTY: 711

Fax:

800-964-3627

24/7 NurseLine (interpreter services)


Phone:

855-690-7800

TTY: 711

Receive email from Anthem Blue Cross and Blue Shield (Anthem)

Anthem sends provider bulletins, policy change notifications, educational opportunities and other provider updates via email. Use the Provider Maintenance Form to update your email.

Email a Provider Experience associate

Did you know that most questions and issues can be resolved by using the Anthem Blue Cross and Blue Shield self-service tools? Please use Availity for inquiries like payment disputes, provider data updates, claims status, member eligibility, etc. You can also live chat with an Anthem associate from within the Availity Portal.

For other issues, you can message the Provider Experience team. Your Provider Experience representative will respond – usually within two business days.

ForwardHealth contacts

Contact ForwardHealth for questions about:

  • Pharmacy and prescription drug coverage
  • Dental and vision benefits
  • State-covered services (see Anthem Provider Manual for details)

ForwardHealth Phone:

800-947-3544

ForwardHealth Website:

Provider tools & resources

    • Log in to Availity
    • Learn About Availity
    • Precertification Lookup Tool
    • Precertification Requirements
    • Claims Overview
    • Member Eligibility & Benefits Overview
    • Policies, Guidelines & Manuals
    • Referrals
    • Forms
    • Provider Training Academy
    • Electronic Data Interchange (EDI)

    Interested in becoming a provider in the Anthem network?

    We look forward to working with you to provide quality services to our members.

    Is Blue Cross of California the same as Anthem Blue Cross?

    In California Anthem Blue Cross is the trade name of Blue Cross of California. Anthem Blue Cross and Anthem Blue Cross Life and Health Insurance Company are independent licensees of the Blue Cross Association.

    What is Blue Cross Blue Shield called in Virginia?

    CareFirst BlueCross BlueShield in Virginia.

    What is the phone number for BCBS of Georgia?

    Find information for Individuals & Families, Medicare or Employers. You can call 888.630.2583 to learn about your coverage options.

    How do I cancel my Anthem Blue Cross California?

    Call Health Care Options at 1-844-580-7272, Monday through Friday from 8 a.m. to 6 p.m. TTY users should call 1-800-430-7077. Tell them you want to leave Anthem Blue Cross Cal MediConnect Plan and join a different Medi-Cal plan.