Member Questions
The Blue Cross Blue Shield (BCBS) system is made up of 34 independent and locally operated companies. Questions about your health insurance coverage, benefits or treatment? Call the toll-free number on the back of your member ID card or find your local BCBS company online.
Find My BCBS Company
Federal Employee Program® (FEP) members should visit the FEP website.
Shop for Insurance
If you are already a BCBS Customer, please call the number listed on the back of your Member ID card.
Learn about insurance options for Individuals & Families or Employers, or get connected with your local Blue Cross Blue Shield company by calling 888.630.2583.
Please note that this number is used solely to receive calls from BCBS members seeking assistance and never to make calls to BCBS members. If you receive a call that appears to originate from this number, the call is likely fraudulent or malicious and you should not answer it, or hang up immediately after receiving it if you do answer the call initially.
Learn more about Healthcare Fraud.
Media Relations
For general press inquiries, please visit News to contact our media relations team.
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The Blue Cross Blue Shield Association is an association of 35 independent, locally operated Blue Cross and/or Blue Shield companies.
Anthem Blue Cross : Contact Us Contact UsPW_E183588 Anthem Blue Cross Member Services: (800) 967-3015 Pre Certification: (800) 274-7767 Coverage While Traveling: (800) 810-BLUE (2583) Transition Assistance: (800) 967-3015 24/7 NurseLine: (800) 977-0027 ConditionCare Program: (800) 621-2232 Claims/Correspondence Address: P.O. Box 60007 |
® Anthem is a registered trademark. ® The Blue Cross name and symbol are registered marks of the Blue Cross Association © 2015 Anthem Blue Cross. Anthem Blue Cross is the trade name of Blue Cross of California. Anthem Blue Cross and Anthem Blue Cross Life and Health Insurance Company are independent licensees of the Blue Cross Association. |
Anthem provides one convenient number for all provider questions and inquiries, including:Anthem Provider Services
855-558-1443Phone:
TTY: 711
Fax:
800-964-3627
24/7 NurseLine (interpreter services)
Phone:
855-690-7800
TTY: 711
Receive email from Anthem Blue Cross and Blue Shield (Anthem)
Anthem sends provider bulletins, policy change notifications, educational opportunities and other provider updates via email. Use the Provider Maintenance Form to update your email.
Did you know that most questions and issues can be resolved by using the Anthem Blue Cross and Blue Shield self-service tools? Please use Availity for inquiries like payment disputes, provider data updates, claims status,
member eligibility, etc. You can also live chat with an Anthem associate from within the Availity Portal. For other issues, you can message the Provider Experience team. Your Provider Experience representative will respond – usually within two business days.Email a Provider Experience associate
ForwardHealth contacts
Contact ForwardHealth for questions about:
- Pharmacy and prescription drug coverage
- Dental and vision benefits
- State-covered services (see Anthem Provider Manual for details)
ForwardHealth Phone:
800-947-3544
ForwardHealth Website:
Provider tools & resources
- Log in to Availity
- Learn About Availity
- Precertification Lookup Tool
- Precertification Requirements
- Claims Overview
- Member Eligibility & Benefits Overview
- Policies, Guidelines & Manuals
- Referrals
- Forms
- Provider Training Academy
- Electronic Data Interchange (EDI)
Interested in becoming a provider in the Anthem network?
We look forward to working with you to provide quality services to our members.