Blue cross blue shield nc customer service

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Customer Number 800-324-4973 - by the Numbers

Phone number to dial800-324-4973

Call picked up by a real personYES

Department you're callingCustomer Service

Call center hoursMonday-Thursday, 8 a.m. - 6 p.m.; Friday 8 a.m. - 5 p.m.

Navigate phone maze to a humanDirect to human

Rank (among phone numbers)1

Quality of communication82%

Information last updatedWed Dec 21 2022 10:00:00 GMT+0000 (Coordinated Universal Time)

Blue Cross and Blue Shield (NC)'s Best Toll-Free/800 Customer Phone Number

This is Blue Cross and Blue Shield (NC)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Blue Cross and Blue Shield (NC) agent. This phone number is Blue Cross and Blue Shield (NC)'s Best Phone Number because 882 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-324-4973 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Blue Cross and Blue Shield (NC) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Blue Cross and Blue Shield (NC) has 3 phone numbers. It's not always clear what is the best way to talk to Blue Cross and Blue Shield (NC) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Blue Cross and Blue Shield (NC) - by phone or otherwise

While 800-324-4973 is Blue Cross and Blue Shield (NC)'s best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Blue Cross and Blue Shield (NC) customers, is by calling their 844-202-3448 phone number for their New Customers department. Besides calling, the next favorite option for customers looking for help is via 844-202-3448 for New Customers. If you think this information is inaccurate or know of other ways to contact Blue Cross and Blue Shield (NC) please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Blue Cross and Blue Shield (NC).

What is GetHuman's Relationship to Blue Cross and Blue Shield (NC)?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Blue Cross and Blue Shield (NC). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

If you are deaf, hard of hearing, or have a speech disability, dial 711 for TTY relay services. For other language assistance or translation services, please call the customer service number for your local Blue Cross and Blue Shield company.

View contact information for various State Health Plan vendors to address specific questions or concerns.

State Health Plan Resource

Description

Customer Service

Mailing Address

Audience

Eligibility & Enrollment Support Center

For questions regarding enrollment, eligibility or for assistance regarding the enrollment system.

855-859-0966
M-F 8AM to 5PM

3200 Atlantic Avenue
Raleigh, NC 27604

All Members

Third-Party Administrator
(Blue Cross & Blue Shield of NC)

For questions regarding benefits or any claim inquiries.

888-234-2416
TTY: 800-442-7028
M-F 8AM to 6PM

State Health Plan c/o BCBSNC
PO Box 30085
Durham, NC 27702

Base PPO Plan (70/30) & Enhanced PPO Plan (80/20) Members

Appeals & Grievances (Blue Cross & Blue Shield of NC)

To appeal a claim decision or to file a grievance.

888-234-2416
Fax: 919-765-2322
M-F 8AM to 6PM

State Health Plan c/o BCBSNC Appeals Department
PO Box 30055
Durham, NC 27702

Base PPO Plan (70/30) & Enhanced PPO Plan (80/20) Members

Smart NC is a program provided by the NC Department of Insurance.

For information on requesting an external review of claims decisions (after all internal grievance procedures have been exhausted).

855-408-1212
M-F 8AM to 5PM

325 N. Salisbury St.
Raleigh, NC 27603

All Members

CVS Caremark
(Pharmacy Benefit Manager)

To file a claim for prescription drugs, locate pharmacies within the network, or learn more about your Pharmacy Benefits.

888-321-3124
7 days a week, 7AM to 11PM

CVS Caremark
P.O. Box 52136
Phoenix, Arizona 85072

Base PPO Plan (70/30), Enhanced PPO Plan (80/20) & HDHP Members

Prescription Drugs Prior Authorization

To initiate a prior authorization request of your prescription drugs.

800-294-5979
7 days a week, 7AM to 11PM

CVS Caremark
P.O. Box 52136
Phoenix, Arizona 85072

Base PPO Plan (70/30), Enhanced PPO Plan (80/20) & HDHP Members

Behavioral Health and Chemical Dependency/ Substance Use Services

For questions regarding precertification for behavioral health services and chemical dependency.

800-367-6143
M-F 8AM to 6PM

Blue Cross Blue Shield NC PO Box 30055 Durham, NC 27702-3055

Base PPO Plan (70/30), Enhanced PPO Plan (80/20) & HDHP Members

Hospital Pre-admission Certification/ Prior Approval (Blue Cross & Blue Shield of NC)

To request prior authorization (certification) for certain out-of-network or out-of-state services.

800-672-7897
M-F 8AM to 6PM

State Health Plan c/o BCBSNC
PO Box 30085
Durham, NC 27702

Base PPO Plan (70/30) & Enhanced PPO Plan (80/20) Members

Humana (Medicare Advantage Carrier)

For questions regarding Humana Medicare Advantage Plans.

888-700-2263
M-F 8AM to 9PM

P.O. Box 14162 Lexington, KY 46512-4162

Humana Medicare Advantage Members

NC Retirement Systems

For questions regarding retirement, pension information and supplemental retirement plans.

919-814-4590
M-F 8:30AM to 4:30PM

3200 Atlantic Avenue
Raleigh, NC 27604

All Members

Seniors Health Insurance Information Program (SHIIP).
SHIIP is a division of the N.C. Department of Insurance.

For information about Medicare, Medicare Advantage plans, Medicare claims, Medicare supplement insurance, Medicare Prescription Drug Plans, fraud and abuse prevention as well as long-term care insurance.

How do I contact Blue Cross Blue Shield of North Carolina?

Blue Cross NC's Customer Service representatives are available to answer calls at 1-877-258-3334, Monday through Friday from 8:00 a.m. to 7:00 p.m. For greater speed and convenience, visit Blue Connect. This online service allows you to access and change your member information without having to call Customer Service.

Is BCBS of NC open today?

Blue Medicare Rx (PDP) 7 days a week: 8 a.m. - 8 p.m.

Does North Carolina have Blue Cross Blue Shield?

History. Since 1933, Blue Cross and Blue Shield of North Carolina (BCBSNC) has offered its customers high quality health insurance at a competitive price and has led the charge toward better health and health care in our state.

How do I speak to a representative at BCBS Il?

1-877-860-2837 (TTY/TDD: 711) The call is free. A live agent can be reached from 8 a.m. to 5 p.m. Central Time, Monday through Friday. Self-service or a voicemail can be used 24/7, including weekends and holidays.