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Customer Number 800-324-4973 - by the Numbers
Phone number to dial800-324-4973
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMonday-Thursday, 8 a.m. - 6 p.m.; Friday 8 a.m. - 5 p.m.
Navigate phone maze to a humanDirect to human
Rank (among phone numbers)1
Quality of communication82%
Information last updatedWed Dec 21 2022 10:00:00 GMT+0000 (Coordinated Universal Time)
Blue Cross and Blue Shield (NC)'s Best Toll-Free/800 Customer Phone Number
This is Blue Cross and Blue Shield (NC)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Blue Cross and Blue Shield (NC) agent. This phone number is Blue Cross and Blue Shield (NC)'s Best Phone Number because 882 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-324-4973 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Blue Cross and Blue Shield (NC) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Blue Cross and Blue Shield (NC) has 3 phone numbers. It's not always clear what is the best way to talk to Blue Cross and Blue Shield (NC) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
Contacting Blue Cross and Blue Shield (NC) - by phone or otherwise
While 800-324-4973 is Blue Cross and Blue Shield (NC)'s best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Blue Cross and Blue Shield (NC) customers, is by calling their 844-202-3448 phone number for their New Customers department. Besides calling, the next favorite option for customers looking for help is via 844-202-3448 for New Customers. If you think this information is inaccurate or know of other ways to contact Blue Cross and Blue Shield (NC) please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Blue Cross and Blue Shield (NC).
What is GetHuman's Relationship to Blue Cross and Blue Shield (NC)?
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Blue Cross and Blue Shield (NC). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
If you are deaf, hard of hearing, or have a speech disability, dial 711 for TTY relay services. For other language assistance or translation services, please call the customer service number for your local Blue Cross and Blue Shield company.
View contact information for various State Health Plan vendors to address specific questions or concerns.
State Health Plan Resource
Description
Customer Service
Mailing Address
Audience
Eligibility & Enrollment Support Center
For questions regarding enrollment, eligibility or for assistance regarding the enrollment system.
855-859-0966
M-F 8AM to 5PM
3200 Atlantic Avenue
Raleigh, NC 27604
All Members
Third-Party Administrator
(Blue Cross & Blue Shield of NC)
For questions regarding benefits or any claim inquiries.
888-234-2416
TTY: 800-442-7028
M-F 8AM to 6PM
State Health Plan c/o BCBSNC
PO Box 30085
Durham, NC 27702
Base PPO Plan (70/30) & Enhanced PPO Plan (80/20) Members
Appeals & Grievances (Blue Cross & Blue Shield of NC)
To appeal a claim decision or to file a grievance.
888-234-2416
Fax: 919-765-2322
M-F 8AM to 6PM
State Health Plan c/o BCBSNC Appeals Department
PO Box 30055
Durham, NC 27702
Base PPO Plan (70/30) & Enhanced PPO Plan (80/20) Members
Smart NC is a program provided by the NC Department of Insurance.
For information on requesting an external review of claims decisions (after all internal grievance procedures have been exhausted).
855-408-1212
M-F 8AM to 5PM
325 N. Salisbury St.
Raleigh, NC 27603
All Members
CVS Caremark
(Pharmacy Benefit Manager)
To file a claim for prescription drugs, locate pharmacies within the network, or learn more about your Pharmacy Benefits.
888-321-3124
7 days a week, 7AM to 11PM
CVS Caremark
P.O. Box 52136
Phoenix, Arizona 85072
Base PPO Plan (70/30), Enhanced PPO Plan (80/20) & HDHP Members
Prescription Drugs Prior Authorization
To initiate a prior authorization request of your prescription drugs.
800-294-5979
7 days a week, 7AM to 11PM
CVS Caremark
P.O. Box 52136
Phoenix, Arizona 85072
Base PPO Plan (70/30), Enhanced PPO Plan (80/20) & HDHP Members
Behavioral Health and Chemical Dependency/ Substance Use Services
For questions regarding precertification for behavioral health services and chemical dependency.
800-367-6143
M-F 8AM to 6PM
Blue Cross Blue Shield NC PO Box 30055 Durham, NC 27702-3055
Base PPO Plan (70/30), Enhanced PPO Plan (80/20) & HDHP Members
Hospital Pre-admission Certification/ Prior Approval (Blue Cross & Blue Shield of NC)
To request prior authorization (certification) for certain out-of-network or out-of-state services.
800-672-7897
M-F 8AM to 6PM
State Health Plan c/o BCBSNC
PO Box 30085
Durham, NC 27702
Base PPO Plan (70/30) & Enhanced PPO Plan (80/20) Members
Humana (Medicare Advantage Carrier)
For questions regarding Humana Medicare Advantage Plans.
888-700-2263
M-F 8AM to 9PM
P.O. Box 14162 Lexington, KY 46512-4162
Humana Medicare Advantage Members
NC Retirement Systems
For questions regarding retirement, pension information and supplemental retirement plans.
919-814-4590
M-F 8:30AM to 4:30PM
3200 Atlantic Avenue
Raleigh, NC 27604
All Members
Seniors Health Insurance Information Program (SHIIP).
SHIIP is a division of the N.C. Department of Insurance.
For information about Medicare, Medicare Advantage plans, Medicare claims, Medicare supplement insurance, Medicare Prescription Drug Plans, fraud and abuse prevention as well as long-term care insurance.