Can you exchange at bath and body works without a receipt

Customer Service: 1-800-756-5005.

Bath and Body Works will accept returns for refund, exchange, or store credit at any time. If for any reason you’re not satisfied with your purchase, simply bring it back!

If a purchase you made becomes eligible for a promotion, sale price or special offer within 14 days of your original purchase, they will make a one-time price adjustment from the original selling price to the current selling price. For a price adjustment on an online purchase, give them a call at 1-800-756-5005.

RETURNS TO A RETAIL STORE IN THE UNITED STATES

  • Original Receipt or Invoice: A gift card refund will be issued for the return of online orders. If you prefer a refund to the original form of payment (excluding shipping and handling charges) please follow their Returns by Mail instructions.
  • PayPal: An exchange or merchandise credit will be issued for any items returned that used PayPal as the form of payment.
  • No Receipt or Invoice: An exchange or merchandise credit will be issued based on the lowest selling price of the item.
  • Gift Receipt and Gift Invoice: An exchange or merchandise credit will be issued for the purchase price on the gift receipt or gift invoice. Gift returns can only be made at stores.
  • Gift Cards and E-Gift Cards: Gift Cards and E-Gift Cards can be redeemed for cash only if the total gift card balance is $10 or less. Gift Cards may be returned in Bath & Body Works stores if original receipt is presented and the Gift Card number matches that shown on the receipt.

RETURNS BY MAIL IN THE UNITED STATES

  • Complete the return form located on the bottom of your invoice.
  • Enclose the return form inside the box and keep the top half of the invoice for your records.
  • Pack items safely for shipping and affix a shipping label to the address below: Bath & Body WorksReturns Department
    7603 Trade Port Drive
    Louisville, KY 40258
  • All packages must be sent through a traceable and insurable method. Return shipping fees are non-refundable. Keep the tracking information until your return has been processed.
  • All returns will be credited to the original form of payment (excluding shipping and handling charges). If you paid with a Gift Card or E-Gift Card, a new E-Gift Card will be issued and emailed to you.

Please allow up to 21 days for them to receive your return and process your credit. Once the return is processed, they will send an email confirmation of your credit.

RETURNS TO A RETAIL STORE

Items purchased from BathandBodyWorks.com can be returned only to Bath & Body Works stores in the United States, or by mail.

Click Here to Get Order Help, FAQ’s, Size Chart, Gift Cards or Need More Information

Bath and Body Works Return Policy—All the Facts You Need

Bath & Body Works offers an assortment of self-care products and home fragrances. If you’ve received the wrong product from this company, we can help you.

We’ve created a handy guide to the Bath & Body Works return policy. If you find their rules for returns too complicated, create an account on DoNotPay and simplify the return process.

Our app can help you navigate the return policies of other companies, such as Ulta and Sephora.

According to their return policy, Bath & Body Works accepts returns of all their articles. The return method varies depending on how you purchased your goods:

  • Products purchased in a store can be brought back to any official Bath & Body Works or White Barn stores
  • Items purchased online can be returned via mail or to the store. In case you intend to request an exchange, you can only do it in person

You have 90 days from the order date to return your items if you want a refund to the original payment form. If you initiate the return process after this period has expired, your refund will come in the form of an E-Gift Card delivered to your email inbox.

Returning a Bath and Body Works Product

Here’s a quick overview of all the methods for opening up the return process for your Bath & Body Works items:

Can You Initiate a Return Via Yes/No
DoNotPay Yes
Email Yes
Phone Yes
Letter No
Website No
In person Yes
Online Yes

Bath and Body Works Return Policy—Email Returns

If you’ve received a damaged item, filing a return request is possible online. You have two options:

  1. Accessing Live Chat—take note that this option is not always available
  2. Filling out the Email form—it might take 4–6 hours to get an answer from the company’s customer service

Starting Your Return Over the Telephone

The return process for damaged goods can also be started over the phone. The company’s phone number is 877-832-9272.

In-Store Returns of Bath and Body Works Products

Bath & Body Works allows returns of the products in stores regardless of whether you have the original purchase receipt. Here’s how the company regulates it:

  • With the receipt/invoice
    • You will get a refund to your original payment method
    • If the original payment form isn’t available any longer (e.g., your credit card isn’t valid), you will receive store credit
    • You can choose an exchange instead of a refund
  • Without the receipt/invoice
    • You will be offered a choice between an exchange or store credit in the amount of the lowest selling price of your item
    • If you are returning an online-purchased item, you can use your shipping confirmation email as proof of purchase

Returning Bath and Body Works Items Through Mail

Before you start packing your items, make sure you have the invoice that arrived with your order. Here are the following steps:

  1. Fill out the return form at the bottom of your invoice
  2. Keep the top part of the invoice for your records
  3. Place the item and invoice inside the box
  4. Secure the package
  5. Address it to Bath & Body Works, Returns Department, 7603 Trade Port Drive, Louisville, KY 40258
  6. Take it to the carrier and make sure you choose one that offers tracking
  7. Pay for the shipping fees (they will not be refunded to you)
  8. Keep tracking details until you see the parcel has safely arrived at the destination

How Much Time Does Bath and Body Works Return Policy Allow for Return Request Reviews?

Bath & Body Works states that it may take up to 21 business days to process your return request. This amounts to around a month. Many customers don’t seem satisfied with their waiting times.

You can shorten this waiting period by using DoNotPay.

Return a Bath and Body Works Product in No Time! Use DoNotPay!

You don’t have to spend money on your return to Bath & Body Works and wait for the company’s response for over a month. DoNotPay can save you both time and money. Here’s all you need to do:

  1. Log in to your DoNotPay account
  2. Go to Item Return Request
  3. Provide our chatbot with the necessary info
  4. Choose Submit to send the request

Can you exchange at bath and body works without a receipt

The data you fed into our system will be used to create a unique return request letter that we will forward to Bath & Body Works.

Our app will also give you an opportunity to pick the deadline by which the company needs to process your return request.

DoNotPay can even cut your expenses by creating a return label that allows you to ship your package back free of charge.

Can you exchange at bath and body works without a receipt

We offer help with understanding the return policies of many other companies besides Bath & Body Works. Some of them are:

  • Nordstrom
  • Macy's
  • SHEIN
  • Kohl’s
  • Wayfair
  • REI
  • Costco
  • Target
  • Walmart
  • eBay

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Want your issue solved now?

Does Bath and Body Works do exchanges?

Return anything, anytime for any reason. 100% Guaranteed. If at any time you're not completely satisfied with the quality of our products, you may return them to any of our Bath & Body Works or White Barn Stores in the US for a full refund, subject to the terms of our Return Policy.

Can I exchange an item without a receipt?

If you can't get hold of the receipt and you're taking an item back simply because you don't like it, the retailer is under no legal obligation to give you a refund – but the retailer may offer you an exchange or a credit note. Be warned that, if that item is now in the sale, your credit note will reflect that price.