Credit one bank customer service number live person

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Credit One Bank, N.A., a national chartered bank, provides credit cards. It engages in issuing VISA and MasterCard credit cards to individuals who have been historically overlooked by other banks because of their less than perfect credit. The company was founded in 1984 and is headquartered in Las Vegas, Nevada. The company reportedly serves more than 6 million card members.

6801 S. Cimarron Road
Las Vegas, NV 89113
https://www.creditonebank.com/


Phone Contacts

Main: (702) 269-1000
Customer Service: (877) 825-3242

Customer Service Hours

6:00am-9:00pm PST Mon-Fri and 6:30am-5:00pm PST Sat-Sun


Social Media Contacts

Facebook
Twitter


Executive Contacts

Start by writing to the Customer Service Manager (listed under Executive contacts). Tell them the issue and give them a week to respond.  If they don’t respond or refuse to help, write to the next executive shown.

Do not simply write to the CEO. This could severely limit your ability to resolve your issue.

Primary Contact
Dimitar Zhelyazkov
Operations Supervisor - Customer Service
6801 S. Cimarron Road
Las Vegas, NV 89113
(877) 825-3242
[email protected]

Secondary Contact
Selah Harper
Assistant Vice President - Customer Service
6801 S. Cimarron Road
Las Vegas, NV 89113
[email protected]

Chief Executive
Robert DeJong
President and CEO
6801 S. Cimarron Road
Las Vegas, NV 89113
[email protected]


Last updated: July 4, 2022.

Credit One Bank Phone Numbers and Emails

Toll-Free Number:

  • (877) 825-3242

    Toll Free 24/7, Lost or Stolen Cards

Customer Service:

  • (800) 752-5493

    Application Information

  • (888) 729-6274

    Collections

Accounting/ Billing:

  • (702) 405-2042

    Outside the US 24/7

Credit One Bank Emails:

Media

Marketing Inquiries

More phone numbers and emails Less phone numbers and emails

Credit One Bank Contact Information

Corporate Office Address:

Credit One Bank, N.A.

6801 S. Cimarron Rd.

Las Vegas, Nevada 89113

United States

Other Info (opening hours):

Mail Address:

P.O. Box 98873,

Las Vegas,

Nevada 89193-8873

Payments:

Credit One Bank

Payment Services

P.O. Box 60500

City of Industry, CA 91716-0500

Hours:

Monday - Friday: 5:00 a.m. – 9:00 p.m. (PT)

Saturday - Sunday: 6:30 a.m. – 5:00 p.m. (PT)

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Summary of Credit One Bank Customer Service Calls

1.9K TOTAL
CALLS

03:34 AVG CALL
DURATION

14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Credit One Bank Customer Service?

Payments and Charges Question:

  • 3d ago “I made an express payment on time an was charged a late fee”
  • 8d ago “Automatic payment”
  • 14d ago “Payment issues”

Cards Question:

  • 20d ago “Card not working”
  • 22d ago “Card isn't working”
  • 22d ago “I can't find my credit card”

Account Question:

  • 7d ago “Close my account”
  • 8d ago “To verify my bank account”
  • 1M ago “Locked out of account”

Request for Information Question:

  • 13d ago “About my bill”
  • 2M ago “Check on status of a new card”
  • 2M ago “Questions about my bill”

Activation/ Cancellation Question:

  • 1M ago “Activate”
  • 1M ago “Can't activate”
  • 3M ago “Trying to activate card”

Shipping and Delivery Question:

  • 1M ago “Quiero canselar mi targeta de crédito”
  • 2M ago “Did not receive card”
  • 5M ago “To get the receipt from my recent payoff”

Staff Question:

  • 2M ago “I want to talk to customer service”
  • 5M ago “Very Rude and Disrespectful Representative”
  • 9M ago “Customer service”

Website/ Application Question:

  • 8M ago “Application”
  • 1Y ago “Check applications pre-approved”
  • 1Y ago “Website down, and need to pay bill”

Return/ Replace Question:

  • 1M ago “I'm trying to change a due date on one of my credit cards”
  • 5M ago “Changing my bank information”
  • 5M ago “Need replacement card but app wont let me update address”

Product/ Service Question:

  • 3M ago “Auto loan”
  • 11M ago “My credit no working”
  • 1Y ago “Insurance Policy EMI Details”

Employment Question:

  • 1M ago “Pay off card”
  • 2Y ago “Job”
  • 2Y ago “Payoff balanc3”

Other Question:

  • 6h ago “Arreglar un error en la solicitud”
  • 7d ago “Credit update”
  • 9d ago “Change my phone number”

About

Credit One Bank Pros and Cons

Pros: Have no pros, Issued me an account, Having a credit line, Having open credit, All cons

Cons: Customer service poor, Difficult to resolve problems, Bad customer relations, Way they treat their customers, Quality of customer service

Related Companies

, , , B Line Llc, Alegis Group Lp

Summary

Credit One Bank is a financial company that specializes in providing a wide range of banking services. Corporate office of the company is located in Las Vegas, NV and it has resident offices in California and Georgia. Credit One Bank offers a large number of services like credit cards issuing, providing credits, loans and mortgages. The company follows the membership policy and offers additional bonuses to all regular clients. Credit One Bank also offers bonuses like pre-qualification and mail offers proceeding. The bank mainly focuses on dealing with U.S. based individuals and businesses.

Credit one bank customer service number live person

Credit One Bank is ranked 169 out of 790 in Banks category

Area Served

Australia, USA

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Credit one bank customer service number live person

Credit one bank customer service number live person

Credit one bank customer service number live person

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Does Credit One Bank have live chat?

Stay Informed Use our chat feature for instant answers to your questions.

Is Credit One Bank a real bank?

Credit One Bank is an online-only bank that exclusively offers credit cards. It is a technology and data-driven financial services company that is based in Las Vegas. The bank offers American Express and Visa credit cards to millions of customers across the United States.

What number do I call to cancel my Credit One credit card?

Please call Customer Service at 1-877-825-3242.

Is Credit One owned by Capital One?

Credit One Financial is an S corporation that is affiliated with Sherman Financial Group through common beneficial ownership. Despite the similar names and "nearly identical" logos, Credit One is not affiliated with the much larger Capital One.