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Credit One Bank, N.A., a national chartered bank, provides credit cards. It engages in issuing VISA and MasterCard credit cards to individuals who have been historically overlooked by other banks because of their less than perfect credit. The company was founded in 1984 and is headquartered in Las Vegas, Nevada. The company reportedly serves more than 6 million card members.
6801 S. Cimarron Road
Las Vegas, NV
89113
//www.creditonebank.com/
Phone Contacts
Main: (702) 269-1000
Customer Service: (877) 825-3242
Customer Service Hours
6:00am-9:00pm PST Mon-Fri and 6:30am-5:00pm PST Sat-Sun
Social Media Contacts
Facebook
Twitter
Executive Contacts
Start by writing to the Customer Service Manager (listed under Executive contacts). Tell them the issue and give them a week to respond. If they don’t respond or refuse to help, write to the next executive shown.
Do not simply write to the CEO. This could severely limit your ability to resolve your issue.
Primary Contact
Dimitar Zhelyazkov
Operations Supervisor - Customer Service
6801 S. Cimarron
Road
Las Vegas, NV 89113
(877) 825-3242
[email protected]
Secondary Contact
Selah Harper
Assistant Vice President - Customer Service
6801 S. Cimarron Road
Las Vegas, NV
89113
[email protected]
Chief Executive
Robert DeJong
President and CEO
6801 S. Cimarron Road
Las Vegas, NV
89113
[email protected]
Last updated: July 4, 2022.
(877) 825-3242 Toll Free 24/7, Lost or Stolen CardsCredit One Bank Phone Numbers and Emails
Toll-Free Number:
Customer Service:
(800) 752-5493
Application Information
(888) 729-6274
Collections
Accounting/ Billing:
(702) 405-2042
Outside the US 24/7
Credit One Bank Emails:
Media
Marketing Inquiries
More phone numbers and emails Less phone numbers and emails
Credit One Bank Contact Information
Corporate Office Address:
Credit One Bank, N.A.
6801 S. Cimarron Rd.
Las Vegas, Nevada 89113
United States
Other Info (opening hours):
Mail Address:
P.O. Box 98873,
Las Vegas,
Nevada 89193-8873
Payments:
Credit One Bank
Payment Services
P.O. Box 60500
City of Industry, CA 91716-0500
Hours:
Monday - Friday: 5:00 a.m. – 9:00 p.m. (PT)
Saturday - Sunday: 6:30 a.m. – 5:00 p.m. (PT)
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Summary of Credit One Bank Customer Service Calls
1.9K TOTAL
CALLS
03:34 AVG CALL
DURATION
14% ISSUES
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Credit One Bank Customer Service?
Payments and Charges Question:
- 3d ago “I made an express payment on time an was charged a late fee”
- 8d ago “Automatic payment”
- 14d ago “Payment issues”
Cards Question:
- 20d ago “Card not working”
- 22d ago “Card isn't working”
- 22d ago “I can't find my credit card”
Account Question:
- 7d ago “Close my account”
- 8d ago “To verify my bank account”
- 1M ago “Locked out of account”
Request for Information Question:
- 13d ago “About my bill”
- 2M ago “Check on status of a new card”
- 2M ago “Questions about my bill”
Activation/ Cancellation Question:
- 1M ago “Activate”
- 1M ago “Can't activate”
- 3M ago “Trying to activate card”
Shipping and Delivery Question:
- 1M ago “Quiero canselar mi targeta de crédito”
- 2M ago “Did not receive card”
- 5M ago “To get the receipt from my recent payoff”
Staff Question:
- 2M ago “I want to talk to customer service”
- 5M ago “Very Rude and Disrespectful Representative”
- 9M ago “Customer service”
Website/ Application Question:
- 8M ago “Application”
- 1Y ago “Check applications pre-approved”
- 1Y ago “Website down, and need to pay bill”
Return/ Replace Question:
- 1M ago “I'm trying to change a due date on one of my credit cards”
- 5M ago “Changing my bank information”
- 5M ago “Need replacement card but app wont let me update address”
Product/ Service Question:
- 3M ago “Auto loan”
- 11M ago “My credit no working”
- 1Y ago “Insurance Policy EMI Details”
Employment Question:
- 1M ago “Pay off card”
- 2Y ago “Job”
- 2Y ago “Payoff balanc3”
Other Question:
- 6h ago “Arreglar un error en la solicitud”
- 7d ago “Credit update”
- 9d ago “Change my phone number”
About
Credit One Bank Pros and Cons
Pros: Have no pros, Issued me an account, Having a credit line, Having open credit, All cons
Cons: Customer service poor, Difficult to resolve problems, Bad customer relations, Way they treat their customers, Quality of customer service
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Summary
Credit One Bank is a financial company that specializes in providing a wide range of banking services. Corporate office of the company is located in Las Vegas, NV and it has resident offices in California and Georgia. Credit One Bank offers a large number of services like credit cards issuing, providing credits, loans and mortgages. The company follows the membership policy and offers additional bonuses to all regular clients. Credit One Bank also offers bonuses like pre-qualification and mail offers proceeding. The bank mainly focuses on dealing with U.S. based individuals and businesses.
Credit One Bank is ranked 169 out of 790 in Banks category
Area Served
Australia, USA
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