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5-star 4% 4-star 1% 3-star <1% 2-star 4% 1-star 90% Sort:They offer a substantial discount for using the snapshot app. It
seems to insist that any phone use is hands on.( I use hands free). It calls this distracted driving and gave me a low grade. C- along with approximately a $100 monthly rate increase. They then assume I will make payments taking my 6 month cost from $975 to $2400. I don’t think so. I’m shopping now, probably Geico at $1400 or back to USAA. Date of experience: October 11, 2022
Great lower rates, sure. Don't do their snapshot though. It got told I'm a bad driver because I don't hit deer/other wild
animals, kids that run in the street, j walking adults that don't look before crossing, cars that pull out in front of me, bicycles that pull out in front of me, or run fast changing red/yellow lights. You can explain that you hard stop for these things to be safer, and they don't care. They'll just raise your rates. Date of experience: October 07, 2022 It is one of the worst insurance companies I’ve had the displeasure of using. They are so unhelpful and the email address used to
cancel the policy, nobody looked at and I️ had a pending payment. The customer service representative’s are rude and also very unhelpful. Do not use this insurance company if you want any help or good service. Date of experience: September 26, 2022 I recently switched from The General. Progressive was very helpful with getting my vehicle insured today. The customer service representative who assisted me was super polite. I now have a spectacular deal on my insurance rate
and am very happy. Date of experience: October 08, 2022 Progressive Deserve their 5⭐️Credit Awesome customer service from every rep I’ve spoken with flexible with payments very understanding. I would choose PROGRESSIVE over any other Insurance Company‼️ Date of experience: September 16, 2022 Requested a quote. They claimed they used a private reporting agency named clue that said I was in an accident that was my fault. I got proof via BMV report and through previous insurance company that I was not
responsible. They refused to look at it and told me i had to go through a 6 week investigation process with Clue to proceed so i ended up stuck using my previous provided which despite being more expensive, is obviously more intelligent. Date of experience: September 30, 2022 They use American Strategic Insurance as underwriters. This company refuses to share reports, fabricates entire scenarios, and denies claims lay people can identify. Progressive lacks any avenue to report this behavior. Date of experience: October 07, 2022 Shame on Progressive, the absolutely worst insurance company on the planet. These guys are repulsive crooks that don't can about anyone but themselves. Please don't ever buy insurance from them and heaven forbid that you get into an accident with one of their customers, it will be a nightmare that ends in getting ripped off. Total scam. Date of experience: April 10,
2022 2 comprehensive claims, and one non fault accident.. I had been told they were non renewing my
insurance. I have never been given a reasonable explanation and I even filed a complaint to get answers. Extremely unethical!! Date of experience: October 02, 2022 These guys are absolute crooks, when asked, why did my policy that I've had for years, go up $49.00 a month. The response was oh sir, due to external factors, like prices of goods going up. How about drop the stupid commercials and
the BS you guys send to my house three times a month, will be moving on Date of experience: September 25, 2022 Incompetent computer systems. Can't change anything online. Extremely old data base and method of insurance. They should spend less on the silly commercials and update their software. Their customer service reps are actually very helpful though. Its ashame they have to defend a company that refuses to make insurance easy for users. Date of experience: September 25, 2022 I have been using their insurance for over a year , one day thry added a driver to my policy i did not autherize and sucked $400 out of my account. Do not use them . Its been 15 days no credit back yet. Date of experience: September 16, 2022 Worst experience even to buy auto . Date of experience: September 22, 2022 I changed to Progressive auto and homeowners insurance for their low rates. After 1 month, they sent me a notice that I owed $155 additional for homeowners because my roof shingles were architectural instead of composite. My auto insurance premiums went up 25% after 6 months, with no claims/tickets. My homeowners premium went up 60% after the first year
with no changes in coverage/claims. This company cares about sales only. Terrible customer service. Not transparent at all. Do not sign up! Date of experience: September 22, 2022 I wish I never had my insurance change to progressive not even close to fair I wish I could give them no stars I give them the proof for $13000+ and they offer me $1700 that is an insult you pay full insurance in case you
need it to be able to replace your car not to take a huge loss when something happens Date of experience: September 23, 2022 We had Progressive for 12 years! Only 2 total claims, one not being our fault, in that whole 12 years. Date of experience:
September 27, 2022 Progressive Insurance, a joke waiting for you. In a accident with a person who had
this insurance. 6 years layer after they paid me pennies. I suffer everyday with nerve damage. I am unfortunately damaged for life yet Progressive insurance could careless..Find a real insurance that CAREs about people Date of experience: July 13, 2022 I cancelled my auto policy with progressive 7 days before expiration. Got a new policy with Nationwide. 2 weeks after cancellation, progressive says that I owe $20 because of policy lapse. Lies and an attempt to rip me
off. They say if I do not pay they will send it to collection. This company is garbage. I will never use again. Date of experience: September 20, 2022 They pull the scam a lot of insurance companies do by raising your rate over 15% after 6 months! No accidents or moving violations to justify such an increase. When you call they claim inflation, but they have been
doing this for years and the current inflation is far less than 15%!! That's okay I'll just keep switching insurance ever 6 months since companies like this only care about making more $ and not keeping their customers happy. Date of experience: September 16, 2022 Is this your company?Claim your profile to access Trustpilot’s free business tools and connect with customers. Get free account How do I contact progressive customer service?Here’s how you can reach the company’s customer service agents: To call Progressive customer service for general inquiries, you can dial the number 1-888-671-4405 and talk to a support agent. If you want to make a specific request, take a look at the table below for additional numbers:
What is the mailing address for Progressive Insurance?The Progressive Corporation, 6300 Wilson Mills Rd. Mayfield Village, Ohio 44143. For investor relations, you can use this Progressive Insurance address: The Progressive Corporation Investor Relations, 6300 Wilson Mills Road, Box W33 Mayfield Village, Ohio 44143. Contact Progressive Insurance Customer Service Via Social Media
How do I get an insurance quote from progressive?For insurance quotes with an office near you click HERE Progressive customer service is available 24/7 seven days a week. Call for billing inquiries, policy changes, or other questions. Our Progressive representatives help you through the process and make sure your repairs are handled quickly and efficiently.
What is progressive’s Help Center?The Progressive help center provides standard information about the company’s products, services and procedures and answers the FAQs. Also, there is a self-service portal where you can file a claim, make a payment, view your policy or provide details to request a quote. You will need to log in to be able to access the self-service portal.
How do I make a payment to progressive?What are Progressive's payment options for a car insurance policy?. Log in online.. Get the Progressive mobile app.. Pay via text.. Call 1-800-776-4737.. Set up automatic payments.. Send a check by mail.. How do I talk to a progressive?Log in and you can email or chat with a Progressive rep. Or, call 1-800-776-4737.
Does Progressive have local agents?We work with over 38,000 independent agents across the country. You'll be sure to find an agent in your area. Use our site to find an agent and explore more about how our agent partners provide expert guidance.
Does progressive charge a cancellation fee?Progressive Insurance Cancellation Fees
The website of the service states that there is no cancellation fee, but you may also not receive a full refund back. Usually, some factors affect the amount you have to pay to cancel your Progressive insurance coverage.
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