Hey there! Thanks for sharing your experience with the community. We're sorry to hear you haven't been able to connect to the PC app. Is this your first time trying to connect, or has this worked for you in the past?
If this is your first time, please check this support article to make sure your PC is compatible. We also recommend re-pairing the app on your PC. You can find the steps to do this in this public support article. Lastly, if you're sure your computer is compatible, please check to make sure the drivers are up to date using the steps in this article.
If you need any further assistance with this issue, please reach out to our support team using this link //metaque.st/Support. Please include the details of your issue as well as all troubleshooting steps you've attempted so far. One of our agents will be happy to look into this with you.