Now that you're a DStv subscriber, let's get you started with the
DIGITAL side of things!
Let's get you started
What’s a Smartcard number?
Your Smartcard number is on the reverse of your decoder, below the bottom barcode and is linked to your
decoder and your customer number that was created with MultiChoice when you initiated your DStv subscription.
When to use your Smartcard number?
When logging into our digital platforms to make a payment, fix decoder errors, change package and more, you will always need to enter your smartcard number, mobile number, or surname. Ensure these details are updated with us!
Stay engaged with us
Skip the call center queues. Manage your DStv account conveniently, easily and digitally.
Our self-service platforms
Take control of your viewing experience.
Experience MyDStv
One App for Everything!
Manage your DStv account right from your fingertips with The MyDStv App
Take the hassle out of making payments, check your balance, change your DStv package, fix errors and even rent a movie!
Manage your account ANYWHERE, ANYTIME
TAKE CONTROL!
Manage your DStv account Fast, Simple and Convenient - just the way it’s supposed to be!It's your ACCOUNT on your TERMS
You can use DStv Self Service from your cellphone, tablet or desktop computer to clear error messages, update your details and manage payments conveniently.
Coming Soon!
Our streaming platforms
You can watch anything you want anywhere, anytime!
Watch your DStv online, anywhere, anytime at no additional cost.Watch TV On The Go
Watch Shows, Movies, Series and SO MUCH MORE!
Simply add showmax to your DStv account and binge on all your favourite shows
Latest Coverage On All Your Major Sporting Events
Live video streaming, video highlights, results, fixtures and a whole lot more!
Movies Straight From the Cinema to Your Home
Discover new blockbusters & must-see movies, added weekly!
Always stay informed
We are taking the admin out of viewing, so you can go back to being entertained!
We will keep in touch with you via onscreen messages, to provide you with streamlined access to important subscription information and ensure that you enjoy your viewing with fewer interruptions.
Over the next few weeks, we will be in touch with you via SMS, emails, and phone calls, to check in on you. We want to make sure that you have settled in well and are getting the maximum value as a DStv customer.
Never miss out on your favourite sports, shows or movies!
Always stay connected with DStv!
If you have a DStv decoder, you can check your Smart Card number using the decoder’s remote control. This 11-digit number is attached to your specific decoder, and it acts as an account number and identification code. It is also used to clear subscription payments and identify your decoder. To view your Smart Card number, open the DStv Information Central menu on your remote control. Select the option that says “Self-service”. You should be able to see the Smart Card number, or IUC number, on the bottom of the device.
The DSTV account number is also called the ‘customer’ number, and it serves the same purpose as the DStv Smartcard. If you are not sure what it is, look at the sticker on the decoder and take note of the digits. These digits are also called ‘digits of your account.’ Using this information will allow you to check your account online.
If you cannot remember your DSTV smart card number, you can look it up in the decoder’s user guide. It is also possible to call the customer care center and inquire about the status of your subscription. The number can be located on a white sticker at the bottom of the decoder. DSTV smart cards contain eight digits, so it is easy to find out if you have a problem with your subscription.
To download your DStv smart card, you need to sign in to your DStv account with the registered mobile number. When logging in, make sure that you enter your correct account information. Click on the “Link DStv Smartcard” option. Then, you can view your account balance, devices, and last four transactions. Once you have your account, you can also check your DStv account using the USSD.
When you need to make a DSTV payment, you can always use the official website for online payments. Online payments are safe and secure, and you can also check your smart card number with just a few clicks. Make sure to enter your card number and captcha text before you click the “Verify” button. If you don’t know your Smart card number, you can always call the customer care center for assistance.
The DSTV smart card number can be found on the side of the decoder barcode. For StarTimes decoders, you can find your smart card number by turning off the decoder and looking at the card again. It will have several numbers written on it. If you have a My Sky SmartCard, the numbers start with 0000, 01, or 02 and end with eight digits.