How to replace toner on samsung xpress c1860fw

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• Home
• Printer Ink Cartridges & Toner Finder
• Samsung
• Xpress Series
• Xpress C1860 FW

Not sure? Ink & Toner Finder displays the complete family of compatible cartridges for your printer.

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Item # : 949913

Model # : SU296A

Final price $105.89

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Item # : 949910

Model # : SU162A

Final price $101.89

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Item # : 949912

Model # : SU506A

Final price $105.89

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Item # : 949914

Model # : SU029A

Final price $105.89

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*By clicking Instacart links, you will leave staples.com and enter the Instacart site, which they operate and control. Item prices may vary from in-store prices. Service fees may apply. Available in select zip codes or location. 

I was very disappointed by this product and more importantly by the lack of service I received, which to be is an integral part of the purchase.

I purchased two of these sets like I had done last year. However this time both of the black cartridges would not work in the printer, which is the same printer that the cartridges worked with last year.

I decided to contact Amazon to inform them of my problem. After spending literally 15 minutes on the website looking for a phone number, I finally stumbled onto a place where I could be called back. Once on the phone the "customer service" representative immediately told me they could not help me as I had purchased the product from Tonerize. I disagreed saying I went onto Amazon's website, Amazon charged my credit card and the product arrived in an Amazon box. My point was, regardless of the third party agreement they have with another seller, I came to Amazon because I trusted THEM.

Anyhow, getting nowhere with Amazon, I called Tonerize only to receive a recording that their Customer Service was closed (during a weekday) and to try back tomorrow. Dismayed, I tried to access their online "live chat" they mentioned on the phone recording. I could not find it on their site. Frustrated I left a msg and was assured by their recording they would call me back as soon as possible.

That occured on Monday. On Wednesday I called Amazon back as I had not heard from Tonerize. I ran into the same lack of customer service. To top things off, as I explained by frustration, the rep hung up on me.

I called Tonerize again and got a new recording saying their customer service was closed today, but please try back tomorrow. I left another voicemail and sent an e-mail.

Finally a hour or so later I received an e-mail response from Tonerize, who to their credit took care of the situation by sending me new product.

What is so frustrating is as a former customer service rep, I know the Amazon reps must have had the ability to do something - even being as insignificant as saying they would pass an e-mail onto Tonerize on my behalf. But, no, I received no help whatsover.

This experience has seriously impacted my trust in Amazon and I will never shop with them again.

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