Lake buena vista resort village & spa bed bugs

This was absolutely disgusting and run down. I would never recommend this “resort” to my worst enemy!! Upon arrival in our building after checking in the initial smell of Hot Garbage and Pot hit us upon opening the door. As we went to our floor we exited the the elevator to a Pile of garbage in the hallway. We then entered our room..stains on the carpeting, furniture and mold in the vents. The rooms haven’t been updated since the 90’s and the furniture was broken..the beds were lumpy..balcony was disgusting..we were missing the toaster and ironing board..the dryer didn’t heat.. horrible resort!! We tried to move rooms but the other rooms were worse. Throughout the week there was a constant smell throughout the building of pot and garbage. So disappointed in the deception of the hotel and the hotels.com calling this a 4star resort. Lies..can no longer trust hotels.com ratings.

Clinton

Lake buena vista resort village & spa bed bugs

Clinton, 8-night family trip

Verified Hotels.com guest review

2/10 Poor

24 November 2022

Quality and cleanliness is horrible!

We have been coming to this hotel for over 10 years and after this recent stay we will NEVER come back. We checked in, the dryer in our room was broken, coffee pot broken, lamp was broken (falling over) closet door was broken, called to have us changed, no apology at all, had to change our Disney plans cause we couldn’t wash clothes due to broken dryer. The newly changed room was FILTHY, floor was so dirty, the bottom of our feet were black. The bathroom has the previous persons pubic hairs in there!! Tried to do the jet tub, decided to clean it before hand and brown gunk came out of the jets, so I couldn’t let my kids even do that because it was so gross and filthy. We stayed there for 4 nights and wanted to clean, but the room had no vacuum or broom, I called the front desk and she said someone was going to bring us both…but no-one did. The next day we called again, and again no-one brought it again. Now more than 24 hours later we called a 3rd time, about an hour later someone brought us a broom, no vacuum. This hotel used to be nice, which is why we spent a little more to come here, but it is no longer worth it at all. I do not recommend this hotel at all. So many other great hotels in the same area, don’t waste your money here like we did.

Loved it. Huge rooms. Great price. The pool with the pirate ship slide kept us occupied for hours when Disney decided to close early.

Brian

Stayed 2 nights in Dec 2022

0

10/10 Excellent

Christopher

Travelled with family and small children

11 Dec,2022

Liked: Cleanliness, amenities, property conditions & facilities

Awesome resort for small kids. Close to Disney !

Christopher

Stayed 6 nights in Dec 2022

0

10/10 Excellent

Brittany

Travelled with family

11 Dec,2022

Liked: Cleanliness, amenities, property conditions & facilities

Awesome place to stay - kids had a blast and very friendly staff

Brittany

Stayed 4 nights in Dec 2022

0

10/10 Excellent

Thomas E.

Travelled with family

11 Dec,2022

Liked: Cleanliness, amenities, property conditions & facilities

Loved the stay

Thomas E.

Stayed 5 nights in Nov 2022

0

8/10 Good

Elmer

Travelled with family

5 Dec,2022

Liked: Cleanliness

The pool area was nice

Elmer

0

10/10 Excellent

theresa, Prairie du Sac

Travelled with family

5 Dec,2022

Liked: Cleanliness, amenities, property conditions & facilities

3 bedroom suite. Nice privacy and quiet.

theresa

0

6/10 Okay

Jessica

Travelled with family and small children

4 Dec,2022

Liked: Cleanliness

Disliked: Property conditions & facilities

It was would be easier to tell you what wasn’t broken or needing attention. I’ll list the top 3 for sake of time. The main toilet was stuck in a perpetual flush, the pull out couch was in terrible disrepair and the front door wouldn’t lock. It’s obvious the house keeping is doing it’s job well and maintenance did come within the day to fix the toilet. But it obvious they need to make some big up grades in these units. We won’t rent here again.

Jessica

0

6/10 Okay

anthony

Travelled with family, Travelled with family and small children

4 Dec,2022

Disliked: Cleanliness, amenities, property conditions & facilities

The hotel check in staff was great, the hotel grounds and buildings are in dire need of updating, room was clean but outdated furniture finishings and appliances, it served the purpose for our stay. The area is convenient for shopping and area amenities.

anthony

0

8/10 Good

Justice

Travelled with family, Travelled with family and small children

1 Dec,2022

Liked: Cleanliness, amenities, property conditions & facilities

Always love it for the kids ! Just a little outdated on the appliances and the beds were a little uncomfortable but the staff and pool are always so wonderful !

Is Lake Buena Vista a good neighborhood?

Lake Buena Vista is one of the greater Orlando area's most well developed neighborhoods, and boasts tons of shopping, dining, and entertainment options.

How far is Lake Buena Vista resort from Disney?

The Walt Disney World® Resort, is right on your doorstep when you stay at the Lake Buena Vista Resort Village & Spa. We are only 3 miles away from the Walt Disney World® Theme Parks and 4 miles away from the entrance to Disney Springs®.

Is it better to stay at Lake Buena Vista or International Drive?

If you think you'll be visiting Disney more often, then LBV would be ideal, if visiting Universal more then probably International Drive. Whatever area you choose the furthest away park will take at least an hour or more to get there by public transfer. 10. Re: Lake Buena Vista v International Drive - without car!!

Is Lake Buena Vista owned by Disney?

At the heart of our booming tourism industry, Lake Buena Vista is a municipality controlled by the Walt Disney Company.