Lg top load washer with agitator reviews

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Original review: Aug. 22, 2022

Ok let me start by saying, I personally own a Maytag front loader for approximately 20 years with only the rubber gasket needing one change. THIS particular machine, by LG has been a nightmare. Watched a video on Youtube and thought it looked easy. Got to the internal wire clamp and LG no longer sells the clamp required to expand the wire coil. They give you number after number to call, to no avail. Finally they suggest have “you used any other tools to do it?” WHAT?! No tools work, not even the tool that looks like it on Amazon. Complete disaster. I am so upset that my relatives didn’t buy a Maytag. And, cleaning out this disgusting machine's drain filter was like working at a human waste facility in the open air without a gas mask. Like I said, I’ve never had this kind of issue with my Maytag. This is definitely a case of consumer beware. Did I mention it’s only 3 years old?

Angel of Houston, TX Verified Reviewer

Original review: July 31, 2022

My mother in law bought matching appliances for our house and they are all LG. Stove, refrigerator, washing machine & dryer. Five years later & the washing machine compressor went out costing me all my food & $1000 repair (I just bought another fridge). 1 month later and now I’m having problems with the washing machine not draining or locking to start a load! DO NOT BUY LG APPLIANCES. They aren’t reliable and in the long run, you end up putting more money into it than what the appliance is worth! I will NEVER spend money on another LG appliance again and I will make sure to voice this opinion to everyone I know! You need to do better LG! Your appliances are too expensive for people to just keep on having to repair them!

Douglas of San Antonio, TX Verified Reviewer Verified Buyer

Original review: Feb. 22, 2022

Bought an LG WT7305CW washer approx. 11 months ago, 3+ weeks ago it began making a loud chattering noise, which after viewing some videos, appeared to be the drain pump. The technician replaced the drain pump and found large sharp pieces of plastic, and decided it must be the agitator, which is new to this model. I'm thinking design defect involved? He ordered another agitator and drain pump and told us we could use the washer, but the sharp plastic started coming up into the tub (luckily on towels and not clothes they cut up).

He came out two more times and didn’t have the proper tools to replace the agitator and basically him and his supervisor left our case in limbo. I decided I would borrow the proper tool (a 20" ratchet extender) and removed the old agitator myself. I contacted their support yet again, and got escalated to executive customer service and then 'presidential liaison', no difference and now they say it will be later in the week (almost 3 weeks after initial call) before the technician can come out again, probably still without the proper tool. I don’t see how these companies stay in business with the inability to honor their warranties and poor customer support, all the way up to the Presidential Liaison office.. DONT BUY LG. THOMAS ** - YOUR CUSTOMER SUPPORT IS NON-EXISTENT.

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C of Uxbridge, MA Verified Reviewer

Original review: Feb. 7, 2022

I bought the WKE100HVA (@Best Buy). After 3 months it started to make a very loud gunshot type sound every time I ran it. Store said to call LG, LG said to call Sears. Sears transfers me to India in which I heard a mother and child speaking for 10 mins before the woman said, "Hello." Once she said hello I heard the child yelling and she put me on hold for over 20 mins. Here is what's wrong with America! And how corporations are doing business is disgusting. Never again! I'll do my research next time about the "Manufacturers" warranty.

Summer of Manassas, VA Verified Reviewer

Original review: Jan. 19, 2022

This is the third LG washer we've owned, second dryer. Because we have a laundry closet, we need to stack the washer and dryer on top of each other and the LG stack bar only accommodates LG appliances. Thus, we've had no choice but to buy another LG product when one breaks because we can't afford to buy another washer and dryer at the same time.

The current W&D set warranty ran out in May 2021. Since then, we've had to replace the washer motor, washer drain hose, and dryer heat sensor to the tune of about $600 ~ almost the cost of a new washer. When the drain hose had to be replaced, it was because the machine was assembled with a spring right next to the drain hose that kept rubbing against the hose until it developed a hole. The washer started leaking and ruined the tile in our laundry closet. Our clothes NEVER get clean because it's an HE so the washer never fills up with enough water to properly laundry the clothes.

If you don't leave the washer door open after you finish your laundry, then it will start to smell and grow mold. If you don't remove the dispenser tray completely from the washer, let it air dry, and wipe out the inside on the washer where the tray sits, it will grow mold that you can't get off no matter what you do! Also, every month you must clean the drain pump filter and drain the water out of the little hose beside it otherwise, again, it will grow mold and stink.

All-in-all, LG washers and dryers are expensive junk and I wouldn't recommend anyone buying them. Hubby & I have decided that when there's a problem with either the washer or dryer again, we're getting an inexpensive small stackable laundry center - AND IT WON'T BE BY LG! There's no point in buying expensive HE washers or new dryers because the repairman who serviced this washer on the second day we had it because it developed a leak inside the drum, told me that ALL washers were made to last about 5 years, dryers about 7 years.

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Deborah of Fort Eustis, VA Verified Reviewer

Original review: Jan. 14, 2022

It was always short on water but my clothes appeared clean. I no longer sure about that because it won't even melt a pod. Had service come - it's made that way - can't change. No more LG, or front loader.

Paulina of Mississauga, Other Verified Reviewer Verified Buyer

Original review: Nov. 11, 2021

Purchased a brand new top loading washer in April 2021- finally received the washer in July 2021- machine broke down in Sept 2021. After 2 months of use this machine was broken. I called LG customer support and they sent out technician to fix it- he did not, they ordered more parts and again came back - did not fix again. Currently waiting again for them to fix it again. Over 1.5 months of no washer. They should be providing me with a brand new washer instead of having me wait over 1 month to have it fixed. Still broken. Worst customer service and even worse product. How can a brand new washer be broken after 2 months?? Unacceptable. Would never recommend this company or product to anyone!!!

Laura of Mount Sterling, IL Verified Reviewer Verified Buyer

Original review: Nov. 5, 2021

Save your money! Less than a few months of owning this machine it started squealing. We had the repair guys come out 3 different times. The 1st time they ran a diagnostic test and nothing. They said "it must just be the drum hitting on the side bumpers". 2nd time they came out again same result. The 3rd time they said it was a clutch problem and I must have ran some change or something small that got caught up in there and cracked the clutch. Bad news is the warranty does not cover a problem that you are responsible for. Problem is the clutch doesn't even come in contact with the water in any way. Well we ordered the part anyway. BTW it's a plastic part! When it came it was also broken!! Errrrrr! Well it's about a year later and I'm done. No resolution and we are out all that $.. I will never buy another LG product again!!!

Bill of Corona, CA Verified Reviewer

Original review: Oct. 21, 2021

On September 6th, my wife and I felt a Jarring motion in our home. It was almost like an earthquake. I went to investigate and found my LG washer had spun out of control and had put a 6 inch dent in our wall and had also hit the LG Dryer next to it and did considerable damage to it. Since the machine was about a year old we contacted LG. Within days they sent out a technician, who took pictures of the damage and forwarded them to LG. He also unplugged the machine and locked it so we could not use it. For the next month and a half we contact LG on what they would do. After about 10 phone calls with questions about what is the serial #, which the tech sent them the first day, to where did you buy it and do you have a receipt. Again all info they track as the manufacturer. They did refer us to a Mr. ** who did respond to emails, But it wasn't his department.

We finally contacted the President's Office and that got a response now they are offering a free repair or a discount on a new unit. Nothing about the $300 worth of damage to our wall or the extensive damage to the dryer unit. The whole process seems to be designed to have you stay on hold until you give up and dealing with people with a poor understanding of English, to pointing you to the wrong people. We are 45 days later and now the President is involved. Hopefully we will get our repairs soon.

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Steve of Minneapolis, MN Verified Reviewer Verified Buyer

Original review: Sept. 24, 2021

We are but a 2 person family, so don't run a lot of wash cycles. Perhaps if we were the average family the unit would have broken down within the 1 year warranty. That being said LG customer support declined to offer any assistance when a major component in the drive system failed. Conveniently the part is not covered under the 10 drive warranty. What a surprise, any chance that LG knew this was the weak link in the chain when writing the Warranty Exclusions? The cost to have the failed part serviced was close to $500.00. Taught us an invaluable lesson. Steer clear of any product with LG on it. If they have such low expectations of their own products it should be a warning to we the consumer.

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