Use these simple tools to manage your account and stay connected — online or in the app.
Online payments
Sign into My account and go to e-wallet to set up Autopay today.
Sign in
Sign into My account to make one-time payment in minutes.
Sign in
Make a one-time payment without signing into your account.
Pay now
By phone
Call: 888-8-METRO-8
Call: *611 from your Metro® by T‑Mobile phone
By mail
T‑Mobile Customer Relations
P.O. Box 37380, Albuquerque, NM 87176-7380
Visit a store
Visit a Metro by T‑Mobile store for information on devices and services, to make a payment, or access to:
-Store assistance
-Store payment machine
-Drop box
-Authorized payment center
Find a store
FASTER, EASIER ACCOUNT ACCESS IS HERE
When you log into My Account, check out the new features we've added based on your feedback:
- Simply use your 8 digit Account PIN or answer your security question. (Both are used when calling Customer Service or making changes in store).
- Access new at-a-glance views of data, hotspot usage and more.
- Experience the new mobile version of My Account.
Metro by T-Mobile Alert: The wireless industry is experiencing device change and phone number port out scams that could impact you. We encourage you to take additional security measures to protect your account. Click here to learn more.
For security purposes, you will be sent a six-digit temporary code to enter the first time you log in and periodically thereafter.
Self-Service Center
Use these simple tools to manage your Metro account online or in the app.
Already a Metro customer?
Use these fast and easy ways to manage your account or upgrade your plan to get benefits like Amazon Prime included.
Making monthly payments is simple
Submit a one-time payment or log in to set up AutoPay.
You can also make payments through the MyMetro app.
Get the MyMetro app
Review your data usage, make a payment, update your plan and more.
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Find an open store near you
Need in-person assistance?
We're here to help.
AutoPay FAQ's for Self Service Center
What is AutoPay?
AutoPay is a worry-free way to make payments. Metro by T-Mobile will automatically use the saved payment method of your choice to make a withdrawal from your account three days prior to your payment cycle date.
How do I set up AutoPay?
There are several ways to set up AutoPay:
- Within the MyMetro App on your Metro phone, click Payments, enter your payment method, click on the payment card, turn on AutoPay
- On Metro by T-Mobile.com, visit MyAccount (link), select Pay Now, enter your payment method, turn on AutoPay.
I just enrolled in AutoPay. When will my first automatic payment take effect?
Once enrolled, AutoPay will attempt to draft from your chosen payment method 3 days prior to your next payment cycle date on the account.
How do I add or change my AutoPay credit card information?
Open the MyMetro app on your phone or log on to MyAccount and update your credit card within the payment wallet.