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Experienced customer service professional with two years’ experience in call center and hospitality industries. Adept at handling a high volume of calls on a daily basis and dedicated to recording customer information quickly and accurately. Key Skills
EducationCustomer Service Certificate Subjects Completed Include:
Professional ExperienceCustomer Service Representative, Andrews Flowers & Gifts, Columbus, OH
Waitress, Pete & Mary’s Diner, Lithopolis, OH
Douglas Washington ProfileCustomer service representative with experience answering complex health insurance queries and resolving customer complaints. Routinely singled out for maintaining professionalism, patience and efficiency in high-volume environment to increase customer satisfaction and loyalty. Professional ExperienceHealthcare Call Center Representative, Langman Insurance, Bangor, ME
Customer Service Representative, Wilson Storage, Bangor, ME
EducationBachelor of Arts in Philosophy Key Skills
Certifications
Anna Ito ProfileCustomer-focused, bilingual call center professional with over 12 years’ experience in high-volume inbound and outbound call centers. Excellent communication and problem-solving skills coupled with high attention to detail and accuracy to provide each customer with a positive experience. Professional ExperienceCall Center Representative, Barton Bank, Baton Rouge, LA
Call Center Agent, Rogers Technical Institute, Baton Rouge, LA
EducationCertificate of Technical Studies in Customer Service Key Skills
Certifications
Common Key Skills and Action Verbs for Call Center Representative ResumesHiring managers rely on applicant tracking systems (ATS) to help them sort the large number of resumes they receive for each position. The ATS scans each resume, looking for keywords and phrases that match the company’s needs. Resumes with a larger number of skill words are more likely to be highlighted for the hiring manager, leading to an invitation to interview for the position. Key Skills & ProficienciesAbility to remain calm during emergenciesAdaptabilityAttention to detailBilingualBuild relationshipsCommunication skillsCustomer serviceData entryFluent English speakerInbound/Outbound CallsLearning product knowledgeListening skillsMicrosoft Office suiteMultitaskingOrganizational skillsPatiencePhone skillsSales experienceSpeedStrong work ethicTeamworkTyping speed Action VerbsAchieveAdaptCollaborateCommunicateData enterExplainLearnListenMultitaskOrganizeResolveRespondSellServeThink quicklyType Tips for Writing a Better Call Center Representative ResumeQuantify Your Call Center AccomplishmentsCall centers rely on key performance indicators (KPIs) to monitor the efficiency and success of their operations. Call center agents are also assessed on a range of KPIs, which can include call duration, customer satisfaction, after-call work time and sales conversion, depending on the center. Using specific examples of how you met or exceeded previous targets gives hiring managers a clearer picture of your abilities. These figures can be KPIs from previous call center positions or more general figures that answer questions such as:
Example #1Good Answered 75+ calls daily in a high-volume call center environment, with an average customer satisfaction rating of 95% Bad Answered multiple calls daily in a high-volume customer service center Example #2Good Used superior sales and upselling skills to regularly exceed monthly sales targets by an average of 23% each month over 12 months Bad Regularly met or exceeded sales targets through advanced selling and upselling techniques Highlight Your Communication SkillsYour ability to communicate is the biggest indicator of success in the call center industry. Call center representatives must be able to actively listen to callers to ascertain their reason for calling, ask intelligent questions to clarify issues and communicate the resolution of their problem clearly. Highlight your communication experience in the key skills or professional bullets sections of your resume, and don’t be afraid to list multiple areas of communication expertise, such as listening, developing rapport, seeking clarification and explaining concepts clearly. Example #1Good Ability to actively listen and seek clarification to effectively determine best product for customer, thus increasing sales Bad Good communication and sales skills Example #2Good Quickly developed rapport with customers, clarified problems and explained solution clearly and succinctly, leading to increased customer satisfaction Bad Used communication and problem solving skills to help customers How to Align Your Resume With the Job DescriptionHiring managers are looking for candidates who can be successful in the position, and most use a job description to define the skills and abilities needed to succeed. Including the skills and attributes detailed on the job description can show hiring managers you have the ability to do the job and help you stand out from other applicants. If you’re not sure which skills and abilities to include, take a moment to study the job description. Highlight attributes that are listed first in the job description or listed more than once. These are generally the most important requirements. Compare your resume to this list, and make sure it demonstrates how you can meet these key priorities. Focus on major attributes and accomplishments and avoid copy and pasting, which can make your resume seem bland and generic. Example Call Center Representative Job DescriptionCain & Zip, Ltd., are looking for a professional, hard-working call center representative to join our team. You will provide outstanding service to our customers by answering questions, troubleshooting problems with our products and services and resolving complaints. The call center representative may handle a high volume of inbound calls and seek to provide excellent customer service with each interaction. The successful applicant will be customer-focused, detail-oriented, reliable and adaptable. Responsibilities:
Qualifications:
The job description shows that the ideal candidate with have the following attributes and experience:
When writing your resume, make sure you include skills and experience that showcase how you meet requirements in the job description. Below is an example of how to best incorporate these attributes in your resume. How do I write a resume for a call center with no experience?You can create a killer no-experience resume by emphasizing your education instead. Include relevant internships, soft & hard skills, and projects. Other sections you can include on your resume are hobbies & interests, languages, certifications, or achievements.
What do I put down on my resume if I have no experience?Best Things to Put on a Resume When You Have No Experience. Professional summary (even if you have no experience in your resume). Key skills you've learned in school and other experiences.. Education and academic achievements.. Classes, training and certifications.. Personal or academic projects relevant to the job.. How do you make a beginners resume with no experience?How to Make a Great Resume With No Experience. Include a summary statement. ... . Decide on a resume format. ... . Pay attention to technical details. ... . Take stock of your achievements and activities. ... . Focus on your education and skills. ... . Internships, internships, internships. ... . Include any extracurricular activities or volunteer work.. What is a good objective for a call center resume no experience?Sample Call Center Resume Objectives
1. Obtain a Call Center position with ABC company to utilize strengths in customer service and verbal communication. 2. Seeking to secure a position in the Call Center of ABC company that allows the use of recordkeeping and communication skills.
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