Samsung note 20 ultra replacement back glass

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‎05-15-2022 07:18 PM in 

Note20

@Anonymous I was paying for full freight coverage lost stolen damaged etc from Sprint before this Note 20+5G, when I had a Note 9, and I shattered the back. I was told contact Asurion, they had me send it out, they charged me over $300 and sent me back the same model and color but the back has numbers blacked over and it said it was a refurb. Which I specifically asked for them not to send me for almost 400 for breaking the back glass and at the time on Samsung website they were only charging 4 and change for a refurbished one out the box...

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‎05-17-2022 01:05 PM in 

Note20

Thank you for reaching out. I understand your concern with your back glass. If your phone needs a back glass replacement, evaluation would be recommended in order to have the technicians repair the device. You may look into walk-in service repair options at your local uBreakiFix: https://www.ubreakifix.com/locations
Samsung also offers ship-in repair options.

Introduction

Use this guide to remove or replace the rear cover on your Samsung Galaxy Note20 Ultra.

For your safety, discharge the battery below 25% before disassembling your phone. This reduces the risk of a dangerous thermal event if the battery is accidentally damaged during the repair. If your battery is swollen, take appropriate precautions.

• Completely power off your phone before you begin disassembly.

• Heat an iOpener and apply it to the left side of the rear cover for one minute.

• A hair dryer, heat gun, or hot plate may also be used, but be careful not to overheat the phone—the screen and internal battery are susceptible to heat damage.

• Apply a suction cup to the heated edge of the rear cover, as close to the edge as possible.

• If your back glass is badly cracked, covering it with a layer of clear packing tape may allow the suction cup to adhere. Alternatively, very strong tape may be used instead of the suction cup. If all else fails, you can superglue the suction cup to the broken panel.

• Pull up on the suction cup with strong, steady force to create a gap between the rear cover and the frame.

• Depending on the age of your phone, this may be difficult. If you are having trouble, apply more heat to the edge and try again.

• Insert an opening pick into the gap.

• Don't insert the opening pick more than 5 mm into the phone or you risk damaging the internal components.



• Slide the opening pick along the left edge towards the bottom left corner to cut through the adhesive.

• Leave the pick inserted in the bottom left corner to prevent the adhesive from re-sealing.

• While cutting through the adhesive, don't insert the opening pick more than 5 mm into the phone or you risk damaging the internal components.

• Repeat the process of heating and cutting the adhesive along the three remaining sides of the rear cover.

• You can insert each new opening pick in the gaps created by the opening picks left in each corner.

• As you proceed, leave an opening pick in each corner to prevent the adhesive from re-sealing.

• Slide an opening pick back and forth around the entire perimeter of the phone to release any missed adhesive. Reheat any stubborn adhesive.

• Lift the rear cover straight up to remove it.

Team

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