Without an internet connection, a smart TV is just like any television set. All apps require a stable wireless network to function. I remember how my Samsung TV (KU6500) kept losing internet connection. I even tried resetting the network settings but it still won’t stay connected to WiFi. If you own a Samsung Smart TV and are having internet or WiFi connection issues, here are some workarounds if your Samsung TV WiFi connection is not working. Show
I purchased the Samsung TV Q60 Series (2019 model) a couple of months ago because my old KU6500 got a bit outdated. In the beginning, I never encountered any kind of connectivity issues. However, when I changed my WiFi router last week, my TV stopped connecting to the network. Since it was not connecting wirelessly, I plugged the Ethernet cable directly thinking a wired network might work. It didn’t help at all. My Samsung TV connected to my smartphone’s hotspot network without any problem. It was only after I manually updated the software that the internet connection problems on my TV were solved. I recently wrote a tutorial describing the methods to delete 3rd-party and pre-installed apps on Samsung TVs. One of the visitors there reported that his Samsung Smart TV 6 Series 65 (UN65MU6500) stopped responding to his wireless modem. It was then I got the idea to write a detailed guide mentioning all possible solutions to fix wireless network detection and connectivity problems on a Samsung TV. If your TV is unable to connect to a wired or wireless network, you’ll get of the following Samsung TV error codes:
In this Article hide 1. Causes of Internet Connection Issue on Samsung TV 2. Fixing WiFi Connection Problem on Samsung TV 2.1. Restart Your Samsung TV 2.2. Check Your WiFi Password 2.3. Reset Network Settings on your Samsung TV 2.4. Disconnect All Other Devices Connected to Wi-Fi 2.5. Try Connecting to a Different Wireless Network 2.6. Set the DNS Server and IP Adress Manually 2.7. Check Network Signal Strength 2.8. Restart the Network Source 2.9. Network Compatibility with Your Samsung TV 2.10. Factory Reset Your Samsung TV 2.11. Unblock Your TV’s MAC Address 2.12. Disable WiFi PMF on Your Router 2.13. Change Your Modem and Router 2.14. Update Your Samsung TV Software Causes of Internet Connection Issue on Samsung TVIf your Samsung TV is not detecting any wireless network or it keeps losing its internet connection, there may be various possible causes behind the problem. In some cases, a simple restart of the TV might do the magic while in others, you may need to reset the Network Settings or update the TV software to the latest version. The solution depends on the cause of the problem and below are some factors that may be making your Samsung Smart TV not respond to a WiFi network or an internet connection.
Fixing WiFi Connection Problem on Samsung TVNow that we have outlined the reasons that may stop your TV from finding a wireless network or connecting to an internet connection, we’ll try to fix the problem. Depending on the reason, the fix may differ. Below is a list of all possible workarounds and solutions to fix the WiFi connection issue on your Samsung TV. If you own an LG TV as well, don’t forget to check out my tutorial on fixing the internet connection problems on LG Smart TVs. Restart Your Samsung TVThis is the easiest possible fix for the internet connection problem on your Samsung TV. It should work if your TV is having a connectivity problem due to some temporary issues. Now, there are 2 methods to restart the TV and you should try both. If your Samsung TV is not detecting any wireless network, you can try the following.
If that doesn’t work, try the following.
In case your Samsung TV is still unable to detect any wireless network, there must be something wrong with your router settings. Check Your WiFi PasswordBelieve it or not, a wrong password is one of the commonest reasons behind an internet connection failure. In many cases, people type an incorrect password by mistake or accidentally even if they have the correct password. Make sure you have the correct password and if you have it, type it correctly. The on-screen TV keyboard is not as easy to use as a computer or a smartphone’s keyboard. If your TV can detect the available wireless networks and is unable to establish a connection, you should try to re-enter the correct password.
Reset Network Settings on your Samsung TVIf your Samsung TV won’t find WiFi or detect a wireless network, it may due to some problem with the configuration of the network settings on your TV. In such a case, resetting the network on your TV might help fix the WiFi connection issue.
Disconnect All Other Devices Connected to Wi-FiSome WiFi routers have a preset limit on the number of devices they can connect to. If you’re trying to connect to a wireless hotspot using a smartphone, you should check under device hotspot settings if it has a limit of connected devices. I had this issue on my Android phone once. I was trying to connect to a 4th device, which was my Samsung TV, while 3 other devices were already using my phone’s data via wireless tethering. When I disconnected other connected devices or increased the limit of connected devices via hotspot, my Samsung TV instantly got connected to the wireless network. It doesn’t matter whether you are trying to connect to a WiFi router or a mobile hotspot, you should try disconnecting all other devices and connecting your TV alone. Try Connecting to a Different Wireless NetworkThe internet connection problem on your Samsung TV may have two scenarios.
If you want to troubleshoot both the things mentioned above, you should try to connect your TV to different networks. For example, if your TV is not getting connected to your WiFi router, you can try a different network. The easiest way is to try connecting to a mobile hotspot. If you already made a failed attempt to connect to a hotspot using one smartphone, try another phone or router. If your Samsung TV can connect to any wireless network (hotspot or router), it means there is no problem with your TV. In this case, you should contact your internet service provider or the manufacturer of the WiFi router. Sometimes, if a router is connected to too many devices, it may not handle all of them and create connectivity issues. You should try reducing the number of connected devices to the network. You should also check if your other devices can easily connect to your router. If all your devices except your TV have no issues with connection, it means there is some problem with your TV. Don’t Miss: Best Picture Settings for Samsung TV (UHD/4K/QLED) Set the DNS Server and IP Adress ManuallyDNS or Domain Name System is a network of directories that resolves hostnames (technastic.com, for example) associated with an IP address. By default, devices like computers, smartphones, and smart TVs automatically resolve the DNS via the IP to connect to the Internet. However, if your device can’t do that for some reason, you can configure the DNS server manually to fix an internet connection issue. Here is how you can set up the DNS server on your Samsung TV manually.
Check Network Signal StrengthIf your Samsung Smart TV keeps losing internet connection, you should navigate to Settings > General > Network > Open Network Settings > Wireless and check how many bars the network has. If there are just 1 0r 2 bars or it keeps fluctuating, you may not have a stable connection. In such a case, your TV will connect to the network but you won’t be able to stream or load anything from the internet. This is normal if the router is placed behind many walls. Try to move the router closer to your Samsung TV or use a WiFi repeater to strengthen the signal. Restart the Network SourceThis step should help you connect your TV to a WiFi connection in case there’s a problem from the router or hotspot device side.
Network Compatibility with Your Samsung TVAll Samsung Smart TVs launched prior to 2018 support only 2.4Ghz networks. Suppose your WiFi router has a 5Ghz network, your TV won’t be able to detect the wireless network. So, if your TV is old, it may not support a 5Ghz network. In that case, you should contact your ISP (internet service provider) to adjust the network settings to 2.4Ghz. Note: The NU6, NU71, NU72, and NU73 models of Samsung TV support 2.4Ghz networks only. You can learn more about the Samsung TV model numbers by heading to my detailed explanation. Factory Reset Your Samsung TVSamsung TV WiFi connection issue might also be caused because of some unknown system complications or the MAC address failure. Performing a factory reset on your TV might fix such issues.
Unblock Your TV’s MAC AddressIf the MAC address of your TV is blocked in the router or by the ISP, you should get it unblocked.
Disable WiFi PMF on Your RouterDid your Samsung Smart TV stop connecting to the internet after switching to a new router? Most routers come equipped with PMF (Protected Management Frames) that enhance WiFi connection safety over with WPA2/WPA3 connections. Go to your router settings, switch to WPA/WPA2 Mixed Personal mode and then turn off PMF. Then restart your TV and router. Change Your Modem and RouterIf any of the above suggestions did not work and you are still having an internet or WiFi connection problem, you should request your internet service provider to replace your internet modem or WiFi router. Having installed a new modem or router, your problem should be fixed. Don’t forget to restart your TV before you try to connect your TV for the first time after the modem installation and setup. Update Your Samsung TV SoftwareAs a last resort to fix the WiFi connection issue on your Samsung TV, you should try to install the latest available firmware on your TV. Your TV can download and install the latest software automatically if it’s connected to the internet. Since you are having connectivity issues, you’ll have to download the firmware and install it manually. I have already written a detailed tutorial on updating software on Samsung TV via a USB flash drive. Please refer to that guide. Having installed the latest firmware, the internet connection problems on your TV should be fixed hopefully. Below is a video by the Samsung support team showing different ways to troubleshoot wireless network connection issues on Samsung TV. Why is my Samsung TV not connecting to my Internet?If your Samsung TV isn't detecting a wireless network (or continuously loses its network connection), the problem might be that your TV simply isn't properly connected to your network. There are a few things that can lead to connection issues, like old firmware or your smart TV needing a reset.
Why is my TV not connecting to my wireless network?Restart Your TV
The easiest one-size-fits-all troubleshooting step is to restart the device you're having issues with, and the same goes for your smart TV. Turn the TV off, unplug it from the wall, and wait for at least 30 seconds before connecting the plug back into the wall.
Why is my Samsung not connecting to Internet?Restart your device.
If restarting doesn't work, switch between Wi-Fi and mobile data: Open your Settings app and tap Network & internet or Connections. Depending on your device, these options may be different. Turn Wi-Fi off and mobile data on, and check if there's a difference.
How do I get my Samsung TV to recognize my WiConnect your Samsung TV to the internet. Use the directional pad on your TV's remote to select Settings, select General, and select Network.. Select Open Network Settings, and select the name of your Wi-Fi network.. Enter the network password, if prompted, select Done, and then select OK.. |