Job Description: Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support. Show
Is Customer Service Representative the right career path for you?
Provide information or advice about products and services to customers. What's it like to be a Customer Service Representative?Customer Service Representatives interact with customers to give information or advice about a company’s products or services, handle requests and process orders. Tasks and duties
Read less Customer Service Representatives are required to have strong communication skills and are considered the “front line” of the company they work for, as they are most likely to be the first person a customer interacts with. Fast learners, eager problem-solvers, savvy with technology and courteous at all times, Customer Service Representatives can make or break a customers’ impression of the company they are interacting with. Compare your salaryFind out how your salary compares with the average salary for Customer Service Representatives. Enter your annual salary Compare your salary Latest Customer Service Representative jobs on SEEKThere’s no minimum qualification to become a Customer Service Representative, but it may be an advantage to have completed Year 10 or have relevant work experience.
Explore related qualificationsSEEK users who have worked as a Customer Service Representative have studied these qualifications.
Customer Service Contact Centre Services Computer Literacy Phone Etiquette Multitasking Microsoft Office Data Entry Resilience Adaptability Communication Skills Skills listed in your SEEK ProfileBased on your skills, here are some roles to exploreRoles where your skills are commonly valued by employers. Sign in and add skills to your SEEK Profile, to see roles that match your skill-set Did you find this helpful? Source: SEEK job ads and SEEK Profile data Upskill with an online short courseGet instant access to online training for these in-demand Customer Service Representative skillsJob market trends for Customer Service Representatives Source: SEEK job ads and SEEK Role Reviews
Latest reviews from 146 Customer Service Representatives surveyed on SEEK You know what they say- everyone should work in Customer Service for at least a year... Reviewer's Qualification Bachelor of Media and Communication Organisation size Medium (20-199 employees) Specialisation Media Post Productions The good things You know what they say- everybody should work in a Customer Service role for a year... Good things: -Feeling of achievement and helping others; -Less stress (depending on the organisation’s cultur... The challenges -Dealing with people could be hard, when they are unreasonable and mean. Doing this on a daily basis might strain you if you’re not resilient and are affected by others easily; -It could be repetitive... Read more The general public are a force to be recognised and find connections build bridges everyday. Believe in what you do if you can’t then keep looking until you do Reviewer's Qualification Certificate IV in Workplace Trainer Experience Less than a year Organisation size Small (1-19 employees) The good things I love seeing the public everyday and helping them either directly or with advise on how to get help. The challenges Not everyone can be treated the same you cannot know what is in their mind so you must be able to read people and listen. Then engage accordingly, knowing you cannot always please everybody. Read more Source: SEEK Role Reviews
Source: SEEK job ads and SEEK Profile data Read more from SEEKWhat are the requirements to be a customer service representative?Customer service representatives need a high school education, on-the-job training and several soft skills. Customer service representatives generally need a high school diploma or a GED. High school education provides customer service professionals with the basic communication and interpersonal skills they need to work in this field.
What percentage of customer service representatives have a high school degree?The most common degree for Customer Service Representatives is High School Diploma 33% of Customer Service Representatives earn that degree. A close second is Bachelor's Degree with 31% and rounding it off is Associate Degree with 21%.
What high school courses are needed for a job in customer service?High school courses in computers, English, or business are helpful in preparing for a job in customer service.
What skills do you need for a job in customer service?Additionally, for those workers who communicate through e-mail, good typing, spelling, and written communication skills are necessary. High school courses in computers, English, or business are helpful in preparing for a job in customer service.
What do you need to be a customer service representative?Customer service representatives typically need a high school diploma or equivalent to enter the occupation and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people.
What are the three most important qualifications of customer service?Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you're following these guidelines, you're on the right track.
How hard is it being a customer service representative?Some jobs are inherently more stressful than others and customer service jobs fall into the “very stressful” category. Customer service agents are often under extreme time pressures, have to deal with complex problems, and often rude customers.
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What education is needed to be a customer service representative
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