Blue cross blue shield member services contact number

Q: How do I contact Blue Cross Blue Shield of North Carolina?

Blue Cross NCs Customer Service representatives are available to answer calls at 1-877-258-3334, Monday through Friday from 8:00 a.m. to 7:00 p.m.

Call or Start a Live Chat With Us

General Assistance

Have a question? We're always happy to help.

Table of Contents Show

Call or Start a Live Chat With Us
General Assistance
Shopping Assistance
Shopping for health insurance?
Need help with your login or our website?
Can’t find what you’re looking for?
National Information Center
Overseas Information
Pharmacy Information
Fraud Information
Online or Mobile
BCBS Customer Service
How do I get a live person at Blue Cross of Illinois?
How do I contact Blue Cross Blue Shield of North Carolina?
How do I contact Blue Cross Blue Shield of Arkansas?
How do I speak to a live person at BCBS of Texas?

Members and Healthcare Professionals

Please call the number on your member ID card, or log in to start a Live Chat.

All Others

8 a.m. to 5 p.m. ET
1-800-331-1476

Shopping Assistance

Need help shopping for a plan? Find your plan type listed below and that number will put you in touch with a product expert. Already a member? Log in to get a more personalized experience.

Individuals & Family Plans (under age 65):

1-844-305-6963

Medicare Supplement and Medicare Advantage Plans:

1-855-731-1090 (TTY/TDD: 711)
please call us 8:00am - 8:00pm 7 days a week except Thanksgiving and Christmas

Employers Plans:

Contact your broker or consultant to learn more about Empire plans.

Shopping for health insurance?

If you need a new plan, we have the options you're looking for. Contact us and find a plan that works for you.

Need help paying your bill? Find out how to make a payment.

For questions about ID cards, benefits, claims or other issues: Call the number on the back of your member ID card or 313-225-9000.

1-888-417-3479

Can’t find what you’re looking for?

If you're a member, log in and try MIBlue, our virtual assistant,to quickly find the information you need.

For general inquiries and questions about the Service Benefit Plan, our overseas and pharmacy coverage or fraud assistance, you can call us toll-free nationwide.

Have questions? Review our FAQs.

National Information Center

1-800-411-BLUE (2583)

Weekdays from 8 a.m. to 8 p.m. Eastern Time (excluding holidays)

Call the National Information Center for information about your benefits and services, FEP incentive programs, our supplemental dental and vision plans, to speak with the MyBlue Contact Center or for assistance with our online tools.

If you are deaf, hard of hearing, or have a speech disability, dial 711 for TTY relay services. For other language assistance or translation services, please call the customer service number for your local BCBS company.

Overseas Information

Pharmacy Information

Fraud Information

Select your state from the map or enter it here:

Online or Mobile

See what’s covered by your plan; check your claims; get ID cards; find a doctor, drug or facility; compare estimated treatment costs and more. It’s quick and so easy!

Try Blue Connect Already registered? Log In Here

Email

Ask questions about your plan or how to cancel it, how to set up Blue Connect or reset your password.

Email Us

Telephone

For questions about your plan, bills or claims, call the Customer Service number on the back of your Blue Cross NC member ID card.

Don’t have your ID card? Call: 1-888-206-4697.

Hearing- or Speech-Impaired:

Please call 1-800-442-7028/TTY users dial 711.

Please note that you will need to identify yourself in order to be directed to the appropriate Customer Service department for your plan.

BCBS Customer Service

The Blue Cross Blue Shield (BCBS) system is made up of 34 independent and locally operated companies. Questions about your health insurance coverage, benefits or treatment? Call the toll-free number on the back of your member ID card for customer service or find your local BCBS company online.

Find My BCBS Company

Federal Employee Program® (FEP) members should visit the FEP website.

Shop for Insurance

Learn about insurance options for individuals and families or employer insurance information online. Or get connected to your local Blue Cross Blue Shield company to shop for insurance by calling 888.630.2583.

Please note that this number is used solely to receive calls from BCBS members seeking assistance and never to make calls to BCBS members. If you receive a call that appears to originate from this number, the call is likely fraudulent or malicious and you should not answer it, or hang up immediately after receiving it if you do answer the call initially.

Learn more about Healthcare Fraud.

Media Relations

For general press inquiries, please visit News to contact our media relations team.

The Blue Cross Blue Shield Association is an association of 35 independent, locally operated Blue Cross and/or Blue Shield companies.

How do I get a live person at Blue Cross of Illinois?

Member Services. 1-877-860-2837 (TTY/TDD: 711) Call to ask about your plan benefits, help finding a provider, to change your PCP, and much more. ... .

24/7 Nurseline. 1-888-343-2697 (TTY/TDD: 711) Our 24/7 Nurseline lets you talk in private with a nurse about your health. ... .

By Mail. Blue Cross Community Health Plans..