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Policy and customer service: If you are a reporter for a national consumer or trade publication, please call: Jeff Sibel: (440) 395-0803 Copies of public financial information: Questions on financial information: Stock ownership information: The Progressive Corporation is one of the largest providers of car insurance in the United States. The company also insures motorcycles, boats, RVs and commercial vehicles, and provides home insurance through select companies. 6300 Wilson Mills Rd Phone ContactsMain: (440) 461-5000 Fax: (877) 280-5587 Email ContactsContact us page Social Media Contacts
Facebook Online chat (via their website) Monday through Friday between 5:00 a.m. and midnight EST. Executive ContactsPrimary Contact Secondary Contact Chief Executive [email protected] Last updated: July 4, 2022. Please contact your Progressive agent directly for knowledgeable advice and personal service. Log in to manage your policy online, to get your agent's phone number, make a payment and access other policy information. To make a payment or hear your payment schedule over the phone, please call: Select a topic Changing the topic will change the form fields which follow. We can't address any questions about a Progressive policy online unless you're logged in—it's for your privacy. Log in and you can email or chat with a Progressive rep. Or, call 1-800-776-4737. Fill out the form:(Average email response time is 5 business days. Fields with an asterisk are required.) Fill out the form:(Average email response time is 2 business days. Fields with an asterisk are required.) Report insurance fraud or identity theft using the form below or by phone or email. Fill out the form:(Someone will follow up with you in the next few business days. Fields with an asterisk are required.) Reporting Suspicious Email MessagesIf you ever receive an email from Progressive that you're unsure about, please forward it to . We'll be able to tell you if it is a legitimate email sent from Progressive. Reporting Security VulnerabilitiesIf you believe you have found a security vulnerability with one of our products or services, please email your security concern to . Our expert commercial auto policy customer representatives are available 24/7 to help you make changes to your policy or answer any questions. No matter what you need, or how you purchased your policy, our customer service representatives are here to assist you, from adding new vehicles and employees to an existing commercial auto policy to paying your bill. Just call us at 1-800-444-4487 for immediate assistance. Help is available 24/7We know every business doesn't always stick to regular business hours. At Progressive, we're here for you 24 hours a day, 7 days a week, so whenever you need to update your business auto policy or ask a question, we're just a phone call away — any day, any time. If you need to add a new truck purchase after 10 p.m., or your new employee starts work on a Saturday, you can call us to update your policy immediately. Specialized customer serviceWe have an entire office of trained customer service representatives based in Cleveland, where Progressive is headquartered. All of our commercial auto insurance representatives are licensed agents who can offer advice about Progressive's insurance products and services. Immediate policy serviceWhen you need to make changes to your commercial auto insurance policy, our customer service representatives can help you:
Online customer serviceIn addition to your local independent agent and our 24/7 call center, some policy service features are available online, too. You can pay bills and more - without having to pick up the phone. Our online customer service site allows you to:
Does Progressive Insurance have good customer service?Progressive Insurance Complaints
According to the NAIC, Progressive had more auto insurance customer complaints in 2021 than the industry average for its size. This means other insurers may be more reliable than Progressive when it comes to customer service.
How long does it take Progressive to pay out a claim?We resolve many property damage claims within 7 to 14 days, but repair times can vary greatly based on your vehicle, the damage, etc. No matter what, we'll work quickly and efficiently so you can get back to your normal routine.
Is Geico cheaper than Progressive?Is Progressive Cheaper Than Geico? Both Geico and Progressive offer cheap car insurance to drivers across the country. Geico's rates are typically lower overall, but Progressive tends to offer better prices to those with a recent DUI, at-fault accident or speeding ticket on their driving record.
How do I make an insurance claim with Progressive?You can file a claim through our mobile app, online, or by calling 1-800-776-4737. We just need some basic info from you to get started. We connect you with the right experts at the right time to make sure everything goes smoothly.
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