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Log in to your policy to report your claim, e-mail your claims representative or get updates on your claim.
Policy and customer service:
1-800-PROGRESSIVE
(1-800-776-4737)
If you are a reporter for a national consumer or trade publication, please call:
Jeff Sibel: (440) 395-0803
Copies of public financial information:
(440) 395-2258
Questions on financial information:
(440) 395-2222
Stock ownership information:
(866) 709-7695
(American Stock Transfer & Trust Company)
The Progressive Corporation is one of the largest providers of car insurance in the United States. The company also insures motorcycles, boats, RVs and commercial vehicles, and provides home insurance through select companies.
6300 Wilson Mills Rd
Mayfield Village, OH 44143
//www.progressive.com/
Phone Contacts
Main: (440) 461-5000
Customer Service: (855) 758-0630
Toll Free: (800)
776-4737
Fax: (877) 280-5587
Email Contacts
Contact us page
Social Media Contacts
Facebook
Twitter
Online chat (via their website) Monday through Friday between 5:00 a.m. and midnight EST.
Executive Contacts
Primary Contact
Geoffrey Souser
National Director of Customer Care
6300 Wilson Mills Rd
Mayfield Village, OH 44143
(440)
620-3030
[email protected]
Secondary Contact
John Murphy
Customer Relationship Management President
6300 Wilson Mills Rd
Mayfield Village, OH 44143
(440)
461-5000
[email protected]
Chief Executive
Tricia Griffith
6300 Wilson Mills Rd
Mayfield Village, OH 44143
(440)
395-2017
[email protected]
[email protected]
Last updated: July 4, 2022.
Please contact your Progressive agent directly for knowledgeable advice and personal service. Log in to manage your policy online, to get your agent's phone number, make a payment and access other policy information. To make a payment or hear your payment schedule over the phone, please call:
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Reporting Suspicious Email Messages
If you ever receive an email from Progressive that you're unsure about, please forward it to . We'll be able to tell you if it is a legitimate email sent from Progressive.
Reporting Security Vulnerabilities
If you believe you have found a security vulnerability with one of our products or services, please email your security concern to .
Our expert commercial auto policy customer representatives are available 24/7 to help you make changes to your policy or answer any questions. No matter what you need, or how you purchased your policy, our customer service representatives are here to assist you, from adding new vehicles and employees to an existing commercial auto policy to paying your bill.
Just call us at 1-800-444-4487 for immediate assistance.
Help is available 24/7
We know every business doesn't always stick to regular business hours. At Progressive, we're here for you 24 hours a day, 7 days a week, so whenever you need to update your business auto policy or ask a question, we're just a phone call away — any day, any time.
If you need to add a new truck purchase after 10 p.m., or your new employee starts work on a Saturday, you can call us to update your policy immediately.
Specialized customer service
We have an entire office of trained customer service representatives based in Cleveland, where Progressive is headquartered. All of our commercial auto insurance representatives are licensed agents who can offer advice about Progressive's insurance products and services.
Immediate policy service
When you need to make changes to your commercial auto insurance policy, our customer service representatives can help you:
- Make Payments - Pay your commercial auto policy bill with a check or credit card and receive instant confirmation of your payment.
- Determine Changes in Your Premium - Explore scenarios that might change your insurance premium before you make any changes to your commercial insurance policy. If you're thinking about buying a new truck, moving your business or adding a new driver, call us for an updated quote to see how these changes may affect your premium.
- Make Policy Changes - If you need to update your commercial insurance policy, you can make changes instantly. Our customer service representatives can update your address, switch a vehicle, add a driver and more.
- Obtain Policy Documents - Whether you need to replace your commercial insurance policy card or get an extra copy of your Declarations page, our policy service representatives can access your documents instantly and help you get the proper documents as soon as possible.
Online customer service
In addition to your local independent agent and our 24/7 call center, some policy service features are available online, too. You can pay bills and more - without having to pick up the phone.
Our online customer service site allows you to:
- Pay your bills
- Report a claim and check the status
- Order copies of your insurance papers and ID cards
- And more