How to remove roller brush from shark vacuum duo clean

Shark Corded Upright Vacuum with Duo-Clean and Lift-Away Technology

THANK YOU
for purchasing the Shark® Corded Upright Vacuum with Duo-Clean® and Lift-Away™ Technology.

IMPORTANT SAFETY INSTRUCTIONS

FOR HOUSEHOLD USE ONLY • PLEASE READ ALL INSTRUCTIONS BEFORE USING THIS VACUUM

IF YOU HAVE DELICATE OR WOOL CARPETS, PARTICULARLY LOOP PILE, PLEASE TRY THE VACUUM ON A HIDDEN AREA FIRST TO ENSURE THE SPINNING BRUSH-ROLLS DO NOT DAMAGE OR UNPICK CARPET FIBRES.

GENERAL WARNINGS

1. Your vacuum cleaner may consist of a motorised nozzle, wand, hose, and/ or vacuum pod. This device contains electrical connections, electrical wiring, and moving parts that potentially present risk to the user.
2. Use only identical replacement parts.
3. Carefully observe and follow the instructions provided below to avoid improper use of the appliance. DO NOT use the vacuum for any purpose other than those described in this manual.
4. Before use, carefully inspect all parts for any damage. DO NOT use if any parts are damaged.
5. The use of an extension cord is NOT recommended.
6. CAUTION: This vacuum cleaner handle contains electrical connections. This vacuum contains no serviceable parts.
   USE WARNINGS
7. This appliance can be used by persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.
8. DO NOT allow the appliance to be used by children. Keep the appliance and its cord out of reach of children.
   Do not allow to be used as a toy. Close supervision is necessary when used near children. Cleaning and user maintenance shall not be done by children.
9. Always turn off the vacuum cleaner before connecting or disconnecting any motorised nozzles or other accessories.
10. DO NOT handle plug or vacuum cleaner
11. DO NOT use without filters in place.
12. Only use Shark branded filters and accessories. Use of non-Shark parts may invalidate your guarantee.
13. DO NOT damage the power cord:
    a) DO NOT pull or carry vacuum cleaner by the cord or use the cord as a handle.
    b) DO NOT unplug by pulling on cord. Grasp the plug, not the cord.
    c) DO NOT run the vacuum cleaner over the power cord, close a door on the cord, pull the cord around sharp corners, or leave the cord near heated surfaces.
14. DO NOT put any objects into nozzle or accessory openings. DO NOT use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
15. DO NOT use if nozzle or accessory airflow is restricted. If the air paths or the motorised floor nozzle become blocked, turn the vacuum cleaner off and unplug from electrical outlet. Remove all obstructions before you plug in and turn on the unit again.
16. Keep nozzle and all vacuum openings away from hair, face, fingers, uncovered feet, or loose clothing.
17. DO NOT use if vacuum cleaner is not working as it should, or has been dropped, damaged, left outdoors, or dropped into water.
18. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similar qualified persons in order to avoid a hazard.
19. Use extra care when cleaning on stairs.
20. DO NOT leave the vacuum cleaner unattended while plugged in.
21. When powered on, keep the vacuum cleaner moving over the carpet surface at all times to avoid damaging the carpet fibres.
22. DO NOT place vacuum cleaner on unstable surfaces such as chairs or tables.
23. Your Shark® vacuum may not be designed to stand up on its own.
    When taking a break from cleaning, you may need to lean it against furniture or a wall, or lay it flat on the floor. Using the vacuum for an application where the unit lacks stability may result in personal injury.
24. DO NOT use to pick up:
    a) Liquids
    b) Large objects
    c) Hard or sharp objects (glass, nails, screws, or coins)
    d) Large quantities of dust (drywall dust,
    fireplace ash, or embers). DO NOT use as an attachment to power tools for dust collection.
    e) Smoking or burning objects (hot coals, cigarette butts, or matches)
    f) Flammable or combustible materials (lighter fluid, gasoline, or kerosene)
    g) Toxic materials (chlorine bleach, ammonia, or drain cleaner)
25. DO NOT use in the following areas:
    a) Poorly lit areas
    b) Wet or damp surfaces
    c) Outdoor areas
    d) Spaces that are enclosed and may contain explosive or toxic fumes or vapors (lighter fluid, gasoline, kerosene, paint, paint thinners, mothproofing substances, or flammable dust)

SAVE THESE INSTRUCTIONS

GETTING TO KNOW YOUR SHARK® CORDED UPRIGHT VACUUM WITH LIFT-AWAY™ TECHNOLOGY.

Overview

MAIN UNIT

A. Suction Control Slider
B. Handle
C. Hose
D. Handle Release Button
E. Power Switch
F. Wand Release Button
G. Wand
H. Dust-Cup Release Latch
I. Lift-Away™ Pod
J. Dust-Cup Empty Buttons
K. Lower Cord Hook
L. Lift-Away™ Food Pedal
M. Motorised Floor Nozzle
N. Headlights
O. Brush-roll indicator light
P. Soft Roller

ASSEMBLY ASSEMBLY

1. Insert Wand into pod
2. Insert Handle into wand.
3. Attach Hose to back of vacuum pod.
   
   

NOTE: Ensure all parts firmly CLICK into place before operating

POWER CORD

For cord access, rotate upper hook down and remove cord.

Use cord holder on the side of wand to hold cord in place while vacuuming.

SETTINGS

Select surface setting:
O Power Off
I Hard Floor
For hard floors and small area rugs.
II Carpet
For carpets.

NOTE: Brush-roll spins in all modes

The Suction Control Slider located on the handle allows you to adjust the suction depending on the floor type.
MIN: to reduce suction and increase maneuverability on carpets.
MAX: to increase suction on hard floors.

BRUSH-ROLL INDICATOR LIGHT

WHAT DOES THE BRUSH-ROLL INDICATOR LIGHT MEAN?
Solid Green: The brush-roll is spinning and working as intended.
Solid Red: There is a jam in the brush-roll area. Turn off and unplug the vacuum and remove any blockages in the nozzle.
Flashing Red: The motorised floor nozzle is overheating. Turn the vacuum off and wait a minimum of 60 minutes for the unit to cool down.

CLEANING MODES

To engage brush-roll, step on floor nozzle and tilt handle back firmly.

Step on the pedal on the floor nozzle to lift off the pod.

Press the Handle Release button and pull up on the handle to detach it from the wand.

Press the Wand Release button and pull up on the wand to detach it from the pod.

Attach an optional cleaning accessory to handle or wand.

NOTE: All accessories are compatible with both the wand and the handle. Included accessories will vary by model.

EMPTYING THE DUST CUP

IMPORTANT: Unplug the power cord before performing any maintenance.

To remove Dust Cup, pull up on the release button located on the side of dust cup handle. Tilt dust cup forward, then lift to remove.

Hold the dust cup over the receptacle and press the release button to open bottom of dust cup.

To remove collected debris from Lint Screen, lift the tab at the top of the dust cup to open the lid. Remove debris from lint screen to clean.

To reinstall, place the bottom of dust cup onto the pod and then tilt until it clicks into place.

CLEANING THE FILTERS

Regularly rinse the filters to maintain your vacuum’s suction power.

Rinse filters with cold water only. Allow all filters to air-dry for at least 24 hours before reinstalling them to prevent liquid from being drawn into electronic parts.

IMPORTANT: DO NOT use soap when cleaning the filters.

RINSE PRE-MOTOR FILTERS EVERY MONTH

RINSE POST MOTOR FILTER EVERY YEAR

MAINTENANCE

CLEANING THE BRUSH-ROLL

To remove the cover, use a coin to turn the locks counterclockwise. Lift off the cover and remove any debris or hair wrap. Check the Debris Intake and clear away any dirt or blockages.
To close the cover, push down until it clicks into place, then turn the locks clockwise until closed.

CLEANING THE SOFT ROLLER

1. To remove the Soft Roller, slide the Eject Roller button on the floor nozzle.
   
   
2. Tap loose debris off the Soft Roller. Use a dry towel to wipe it clean, and to remove any debris caught in the teeth behind the Soft Roller.
   
   
3. Hand-wash the Soft Roller as needed. Use only water, and let it air-dry completely for at least 24 hours.
   
   
4. Reinsert the Soft Roller and press it in until it clicks securely into place.

NOTE: For best performance, keep the Soft Roller clean with regular maintenance.

CHECKING FOR BLOCKAGES

Check the opening at the top of the nozzle for any blockages.

Detach dust cup from vacuum pod. Empty dust cup, remove debris from lint screen, and check for blockages.

Detach wand from pod and handle, and check both ends for blockages.

Detach hose from handle by pressing on the release button at the top of the hose. Detach the hose from the pod, and check openings for blockages.

Detach handle from wand and check openings for blockages.

NOTE: Torch not included.

AVAILABLE ACCESSORIES

A. Crevice Tool B
Clean tight spaces, reach skirting boards and ceilings with this slim crevice tool.

NOTE: Not all accessories come with all units. Please refer to the packaging panels for your unit’s configuration.
To order additional accessories, visit sharkclean.co.uk.

TROUBLESHOOTING GUIDE

Vacuum is not picking up debris. No suction or light suction.
(Refer to Maintenance section for more information.)

• Check filters to see if they need cleaning. Follow instructions for rinsing and drying the filters before re-inserting in the vacuum.
• Dust cup may be full; empty dust cup.
• Check hose, hose connections, nozzle, and accessories for blockages; clear blockages if required.
• Remove any string, carpet fibres, or hair that may be wrapped around the brush-rolls.

Vacuum lifts area rugs.

• Turn off unit to disengage the brush-rolls. Move switch to Hard Floor setting to turn on the slow brush-rolls, which is optimal for bare floors and area rugs.
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
• To minimise suction, refer to Suction Control section for more information on how to use.

Brush-roll/soft roller does not spin..

• If brush-roll Indicator Light on the floor nozzle turns red, the brush-roll and/or soft roller have stopped spinning. Immediately turn off and unplug vacuum. Disconnect the nozzle and remove blockage, then reconnect and turn vacuum back on.
• If brush-roll Indicator light repeatedly turns red while vacuuming carpet, try moving Suction Control slide to MIN.
• With the power on, recline the handle, which will automatically turn on the brush-rolls.

Vacuum turns off on its own or brush-roll Indicator Light flashes red.

• This vacuum is equipped with a motor-protective thermostat. If your vacuum overheats, the thermostat will automatically turn the suction motor off. Perform the following steps to restart the thermostat:

1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters (see Maintenance section).
3. Check for blockages in hose, accessories, and inlet openings.
4. Allow unit to cool for a minimum of 45 minutes.
5. Plug in vacuum and turn it on.

• If hose is not fully connected to the pod, it can cause a poor electrical connection and the hose can come loose, turning the vacuum off.

1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters.
3. Check for blockages in hose, accessories, and inlet openings.
4. Remove cord from cord hook so hose latch can be seen and engaged.
5. Ensure you hear an audible click at all connection points:
   a. Where hose meets back of pod (may require additional force; pull on hose to ensure latch is fully engaged)
   b. Where wand plugs into floor nozzle
   c. Where handle plugs into wand
6. Plug in vacuum and turn it on.

Note: If vacuum still does not start, visit sharkclean.co.uk/customer-care or contact customer service on: 0800 862 0453.

GUARANTEE TERMS NOTES AND CONDITIONS

When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the product (your “statutory rights”). You can enforce these rights against your retailer. However, at Shark we are so confident about the quality of our products that we give you an additional manufacturer’s Guarantee of up to five years upon registration with Shark. Offer valid only in United Kingdom and Republic of Ireland. These terms and conditions relate to our manufacturer’s Guarantee only – your statutory rights are unaffected.
The conditions below describe the prerequisites and scope of our Guarantee. They do not affect your statutory rights or the obligations of your retailer and your contract with them.

Shark® Guarantees
A household appliance like a vacuum cleaner constitutes a sizeable investment. Your new machine needs to work properly for as long as possible. The Guarantee it comes with is an important consideration – and reflects how much confidence the manufacturer has in its product and manufacturing quality.
Every Shark machine comes with a free parts and labour Guarantee. Our customer service helpline (0800 862 0453) is open from 9.00am to 6.00pm Monday – Friday. It’s free to call, and you’ll be put straight through to a Shark representative. You’ll also find online support at sharkclean.co.uk.

How do I register my extended Shark Guarantee?
You can register your Guarantee online within 28 days of purchase. To save time, you’ll need the following information about your machine:

• Date you purchased the machine (receipt or delivery note)
• To register online, please visit https://sharkclean.co.uk/register-guarantee
• Serial Numb

IMPORTANT

• Both the 12 months and the extended 4 years Guarantee will only cover your product from the date of purchase.
• Please keep your receipt at all times. Should you need to use your extended Guarantee we will need your receipt to verify the information you have supplied to us is correct. The inability to produce a valid receipt may invalidate your Guarantee

What are the benefits of registering my free Shark Guarantee?

When you register your Guarantee we’ll have your details to hand if we ever need to get in touch. You can also receive tips and advice on how to get the best out of your Shark vacuum and hear the latest news about new Shark ® technology and launches.
If you register your Guarantee online, you’ll get instant confirmation that we’ve received your details.

How long are new Shark machines Guaranteed for?
Our confidence in our design and quality control means that your new Shark vacuum cleaner is guaranteed for a total of five years. (12 months plus an extended Guarantee of 4 years).

What is covered by the free Shark Guarantee?
Repair or replacement of your Shark machine (at Shark’s discretion), including all parts and labour. A Shark guarantee is in addition to your legal rights as a consumer.

What is not covered by the free Shark Guarantee?

• Blockages – For details of how to unblock your vacuum cleaner, please refer to the Operating Manual.
• Normal wear and tear such as brush bar, fuse, belt, batteries etc.
• Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the vacuum cleaner which is not in accordance with the Shark Operating Manual supplied with your machine.
• Use of the vacuum cleaner for anything other than normal domestic household purposes.
• Use of parts not assembled or installed in accordance with the operating instructions.
• Use of parts and accessories which are not Shark Genuine Components.
• Faulty installation (except where installed by Shark).
• Repairs or alterations carried out by parties other than Shark or its agents

What happens when my Guarantee runs out?
Shark does not design products to last for a limited time. We do appreciate that there may be a desire for our customers to want to repair their vacuum cleaners after the Guarantee has elapsed. In this case please contact our free phone customer service help line and ask about our out Guarantee program, on 0800 862 0453.

Where can I buy genuine Shark spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your Shark vacuum.
You’ll find a full range of Shark spares and replacement parts for all Shark machines at sharkclean.co.uk. Accessories are at sharkclean.co.uk.
Please remember that the use of non-Shark parts may invalidate your guarantee.

NOTES
______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Euro-Pro Europe Limited,
3150 Century Way,
Thorpe Park, Leeds,
LS15 8ZB, UK
0800 862 0453
www.sharkclean.co.uk

Illustrations may differ from actual product. We are constantly striving to improve our products, therefore the specifications contained herein are subject to change without notice.

DUOCLEAN and SHARK are registered trademarks of SharkNinja Operating LLC.
LIFT-AWAY is a trademark of SharkNinja Operating LLC.

@sharkcleanuk

@sharkcleanuk

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