Insurance administrative services po box 525 minneapolis mn

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Contact Center and Self-Service

Every IAS client is given the unique toll-free number for policyholders and agents.  As an extension of your brand we seek to understand and embrace the culture of your organization, the level and quality of service your customers have come to know and expect when doing business with you.  We then emulate that experience, and have a proven record of service excellence across industry metrics such as average speed of answer and abandon rate.

More and more today policyholders and agents want service automation, to fit their busy schedules, from their desktop to their mobile device.  IAS manages a unique suite of portals, for policyholders, for agents, and even a portal for Medicare providers seeking benefit and eligibility information about their patients.  These portals are easily customized to fit your brand requirements, and are constantly evolving to keep pace with advances in technology and the ever increasing demands of our customers, and yours.

Premium Billing and Collection

We bill and collect premiums across all modes and funding mechanisms for the individual, group and list-bill insurance markets. As part of our comprehensive Insurance and Reinsurance Accounting services, we offer all types of premium billing, including electronic funds transfer, direct billing, group list bills, and government allotments. For premium collection, we use bank lock boxes and remote deposit capture to ensure you receive same-day credit for all premium deposits. Learn more about our Insurance & Reinsurance Accounting Services.

Insurance Administrative Solutions (IAS) offers unrivaled insurance administration services. Our knowledgeable and tenured personnel, rich in experience and domain knowledge, use proven methodologies and a unique combination of proprietary and commercial technology to ensure that your business is managed quickly and accurately, and your customers experience best-in-class service. We provide a full suite of end-to-end business processing services that can be customized to meet your unique business needs.

More than just a third-party administrator, IAS is helping to shape the landscape of the insurance industry through public policy advocacy, innovative administrative solutions, consultative approach and commitment to service excellence. We are a thriving and growing business process outsourcing solution that helps insurers optimize administrative workload, bolster their industry expertise, leverage emerging technologies, and streamline operations. IAS delivers efficient and cost-effective solutions to foster your continued success.

UPDATED: Apr 3, 2018

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UPDATED: Apr 3, 2018Fact Checked

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Home» Answers» can I look up my policy on line with Union FIdelity Life Insurance Co?

Asked April 3, 2018

2 Answers


What are the answers?

Although many insurance companies provide policyholders with direct access to their policies via the main business website, other companies only permit access through a third-party insurance broker. It doesn't appear that the Union Fidelity Life Insurance Company offers online business website support.

Since you don't mention your geographic location or how you set up your policy with Union Fidelity Life Insurance Company, your best bet to obtain the answer to your question is to contact the insurance agent who assisted you with setting up the policy. You should also attempt to reach Union Fidelity Life Insurance Company directly at (800)621-0393 to ask for assistance.

If you previously attempted to reach Union Fidelity Life Insurance Company without success or failed to receive the assistance you need, you should consider filing a complaint report through the Better Business Bureau. Union Fidelity Life Insurance Company representatives have addressed complaints in the past directly through the Better Business Bureau's website.

Why is this action important? Other policyholders have previously complained to the BBB that they were unable to reach Union Fidelity Life Insurance Company about their policies by phone or mail. Several had to make multiple attempts to resolve issues with their policies. If you have experienced these types of problems, it's incredibly important that you inform the BBB. A positive or negative Better Business Bureau rating impacts insurance carriers in different ways. Additionally, again, the company took policyholder complaints through the BBB seriously enough to attempt to resolve them.

Answered April 13, 2018 by doclee


Unfortunately, no. Union Fidelity Life Insurance does not offer a website. In order to look up a policy or make changes to a policy, you will need to either call them or send them a letter. Below is their phone number and mailing address:

(800) 621-0393

Insurance Administrative Services (AIS)
PO Box 507
Minneapolis, MN 55440"

Answered April 11, 2018 by insdad

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