Kaiser member services northern california phone number

Care and Coverage together

Help Northern California Thrive

Select a location below to view a full list
of temporary changes in services, hours, and
closures by area, and current visitor policies.

You have many ways to get care without leaving the comfort of
your home — including phone appointments and email.

This allows you to still get great care while
helping to address the community spread of COVID-19.
If you need to come in, we’re here for you — and
we’re taking every precaution to keep our facilities safe.

Across Northern California we strive to provide high-quality,
health care services to improve the health of our members
and help our community thrive.

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Most features are available only to members receiving care at Kaiser Permanente medical facilities.

Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii • Kaiser Foundation Health Plan of Colorado • Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 • Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc., in Maryland, Virginia, and Washington, D.C., 2101 E. Jefferson St., Rockville, MD 20852 • Kaiser Foundation Health Plan of the Northwest, 500 NE Multnomah St., Suite 100, Portland, OR 97232 • Kaiser Foundation Health Plan of Washington or Kaiser Foundation Health Plan of Washington Options, Inc., 1300 SW 27th St., Renton, WA 98057

Most features are available only to members receiving care at Kaiser Permanente medical facilities.

Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii • Kaiser Foundation Health Plan of Colorado • Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 • Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc., in Maryland, Virginia, and Washington, D.C., 2101 E. Jefferson St., Rockville, MD 20852 • Kaiser Foundation Health Plan of the Northwest, 500 NE Multnomah St., Suite 100, Portland, OR 97232 • Kaiser Foundation Health Plan of Washington or Kaiser Foundation Health Plan of Washington Options, Inc., 1300 SW 27th St., Renton, WA 98057

Kaiser member services northern california phone number

The Member Services Department provides information on benefits and Health Plan coverage. We provide enrollment information on the Individual Plans and options for continuing your membership with Kaiser Permanente.

If you have a problem with your service or care you are receiving, we strongly encourage you to work with your primary care provider or the department manager. If you are unable to resolve the matter with the department manager, we are available to assist you in resolution.

We would also love to hear about things that we have done well. If you were provided with outstanding service from an individual or a department, please let us know. Please call us at 1-800-464-4000.

2238 Geary Blvd. 1st Floor
San Francisco  CA 94115

1600 Owens St. 6th Floor
San Francisco  CA 94158

Office hours:
Temporarily CLOSED

Information
415-833-3725

Contact Member Services

Online
Visit kp.org

Member Services Call Center
1-800-464-4000 (toll free)
711 (toll-free TTY for the hearing/speech impaired)
1-800-788-0616 (Spanish)
1-800-757-7585 (華語 Chinese dialects)
1-800-443-0815 (Senior Advantage and Medicare members)

Hours
24 hours a day, 7 days a week
Closed holidays

Member Services also provides:
Advance Directives (forms and information)
Travel Packets
Eligibility Letters
Temporary Membership Cards
Demographic Updates
Campus & Location Maps
Senior Advantage Enrollment
CAL-COBRA Enrollment
Forms & Information
Change of Information
Electronic Fund Transfer
Authorization
Claims
Medical Financial Assistance

Other information
Our Health Plans
Losing your coverage? We can help
Forms and publications
San Francisco, Marin and Sonoma services guidebook

What is Kaiser Group Number Northern California?

Kaiser Permanente HMO (California) - Group #7145 (Northern CA), Group #230178 (Southern CA)

How do I contact Kaiser Advice Nurse Northern California?

Talk with a licensed care clinician day or night for advice. How to get care: Call 24/7 at 1-833-574-2273 (TTY 711).

How do I get my medical records from Kaiser Permanente in California?

Log in to kp.org and choose Medical Record from the menu at the top. Select from options on the menu on the left side of the screen and follow the onscreen prompts to view and/or download the most commonly requested medical records, including immunizations, test results, visit summaries, and hospital records.

How do I get a replacement Kaiser card in California?

Call Member Services immediately if your ID is lost, stolen, or needs to be replaced. To use your digital membership card, tap the card icon at the bottom of the Kaiser Permanente mobile app dashboard.