$16.45 Show
Avg. Base Hourly Rate (USD) The average hourly pay for a Customer Service Representative (CSR) is $16.45 EXPLORE BY: Featured ContentWhat is the Pay by Experience Level for Customer Service Representative (CSR)s?An entry-level Customer Service Representative (CSR) with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $15.23 based on 10 salaries. An early career Customer Service Representative (CSR) with 1-4 years of experience earns an average total compensation of …Read more What Do Customer Service Representative (CSR)s Do?A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service …Read more What is the highest pay for Customer Service Representative (CSR)s?Our data indicates that the highest pay for a Customer Service Representative (CSR) is $20.06 / hour What is the lowest pay for Customer Service Representative (CSR)s?Our data indicates that the lowest pay for a Customer Service Representative (CSR) is $14.67 / hour How can Customer Service Representative (CSR)s increase their salary?Increasing your pay as a Customer Service Representative (CSR) is possible in different ways. Change of employer: Consider a career move to a new employer that is willing to pay higher for your skills. Level of Education: Gaining advanced degrees may allow this role to increase their income potential and qualify for promotions. Managing Experience: If you are a Customer Service Representative (CSR) that oversees more junior Customer Service Representative (CSR)s, this experience can increase the likelihood to earn more. Customer Service Representative Reviews at UnitedHealth Group in Dallas, TX3.0 Customer Service Representative | Dallas, TX | Oct 24, 2018 A great place to grow, and seeking opportunities elsewhere. United Health Group has many ups and downs, sadly more downs than up. Its compensation is below industry standard. And during enrollment, it's terrible. The saving grace is the people that you work with, and not for. There is often a fantastic culture within the office space, and some days you'll find yourself excited to actually go to work. ProsGreat culture in office. You can actually help people in need. ConsLack of advancement opportunities, Management was more concerned with profitability than standards, No pay raises after a year, Constantly inandated with work 4.0 Customer Service Representative | Dallas, TX | Nov 16, 2017 The job was a great learning experience, it’s amazing to be able too help assist the members in get prescriptions, giving them clarity, or even just a The job was a great learning experience, it’s amazing to be able too help assist the members in get prescriptions, giving them clarity, or even just assisting them. The job can however be stressful if don’t properly balance yourself. 5.0 Customer Service Representative | Dallas, TX | Aug 17, 2017 Love united health care I loved working with UHC Training classes gave you more then enough information about the company & product to help the customers it was fast past but management worked hand in hand with you for you to move up in the company really fast your team is amazing people who help each other. its a great place to work at! ProsLunch room was hugh ConsNO CONS 4.0 Customer Service Representative | Dallas, TX | Oct 23, 2018 My experience there I worked under a company that was contracted by united healthcare. So, my experience is based off of that situation.The third party was teleperformance and they did not pay us what united healthcare actually paid. This was back in 2014. ProsTHE COMPANY OFFERED OVERTIME ConsUNDER PAID 4.0 Customer Service Representative | Dallas, TX | Sep 8, 2016 Difficult Job Difficult Job, stressful. Medicaid, Medicare customers have so many issues and it's kind of sad to say the least that they are elderly and having to deal with so much. Many times, having to decide to eat or purchase their medications. ProsCommunication, People, Analytics ConsDetailed, stressful 5.0 Customer Service Representative | Dallas, TX | Mar 9, 2015 Awesome Worked for a subcontractor, loved it. I believe, in their vision and products. Loved working with medicare members. They are not in business for themselves rather they truly care and want to help out their members. I would love an opportunity to work for the company directly. 5.0 Customer Service Representative | Dallas, TX | Oct 15, 2014 productive fast pace Provided fast, friendly and accurate check out service. Balanced register at day end. Interacted with customers. Demonstrated excellent mathematical skills. Maintained a clean and orderly environment. Completed all duties in a timely manner. Maintained daily cash receipts. 3.0 Customer Service Representative | Dallas, TX | Jun 3, 2015 Reasonible Enviornment A great place to wok family oriented. Knowledge of the system and how the company operates. Respectable environment. Co workers are loving and like family. The Supervisors are respectable and understanding. Prosknowledge Consbenefits 1.0 Customer Service Representative | Dallas, TX | Apr 15, 2020 Managers are not qualified This company is not organized and there are no experienced managers that are there to help you advance. Tons of favoritism and Cliquish, if you’re looking for a company to grow and advance with you’ll have a thought time doing it here 1.0 Customer Service Representative | Dallas, TX | Feb 2, 2019 Worst company to work for Worst Company to work for, Supervisor dont care about employee they look at you as number not a person . Never get raised , fired without warning, dont get confortable while working their Poor Management poor communication Does UnitedHealth Group negotiate salary?Negotiate Salary
If you think you and your skill set should be valued higher than your offer, negotiate your salary! 53% of men and 46% of women at UnitedHealth Group said they negotiated their salaries. On average, UnitedHealth Group employees earn $124,340.
Does UnitedHealth Group pay bonuses?You are paid annual bonuses based on your performance.
Does UnitedHealth Group pay out PTO?Yes, they don't pay unused PTO once you resign or let you take them before you leave. Only 1 week of PTO rolls over so you better use it!
How long does it take to get hired at UnitedHealth Group?It depends on the position applied for. In my case, it took longer than 2 months to find out the result. Once submitted application, I was scheduled phone interview 2 weeks later. Then 2 weeks later for face to face interview, followed by 3rd interview via video call which happened 1 and a half week later.
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Provider customer service representative unitedhealth group salary
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