After buying a Ring Video Doorbell we were very frustrated that it would not connect or even see the Wi-Fi connection in our house. Show Here is a guide on how we fixed it. We found this problem with Virgin Media and Super Hub 3, and of course in the UK, however it can apply to any provider or router as the issue is non-specific. PS. You can buy the Ring Video Roobell over at Amazon for less than £160.  All-new Ring Video Doorbell | 1080p HD video, Advanced Motion Detection, and easy installation (2nd Gen)Check the Price on Amazon UK Check the Price on Amazon USAll-new Ring Video Doorbell 3 | HD video, improved motion detection, and easy installationCheck the Price on Amazon UK Check the Price on Amazon USWhat went wrong? The setup process is very similar to other Smart Home Tech – you connect to the devices own Wi-Fi Then from within Rings app you select your own Wi-Fi network.
After a frustrating hour we found out what the problem was and how to fix it. How to fix it! 1. Check that the Wi-fi network you are trying to connect to is on 2.4Ghz – Ring only works with 2.4Ghz, unless you have the Ring Pro. 2. Press the orange button on the reverse of Ring for 30 seconds – this is a factory reset and broke the loop of ‘unable to join’ and allows you to start the process again form scratch. 4. If your Wi-Fi is on channel 11 or 12 change it to a channel 1 – 11. You will need to connect to your hub/routers admin page to change the channel – don’t worry it’s very easy to do and will not ‘break’ anything. Just make sure you check for congestion on that channel prior to choosing it or you could experience other issues. (see our guide on How to choose the best Wi-Fi channel here.) 5. Your Ring Video Door Bell should now see you Wi-Fi network and you can continue setup! If you have any other Ring setup issues feel free to comment and we will see if we can help. PS. You can buy the Ring Video Roobell over at Amazon for less than £160. Ring DoorbellUKVirgin MediawifiWill not connect Share On Tweet Related Posts
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Δ 55 Comments Inline Feedbacks View all comments Martin This fix worked for me. I’d put wifi network on channel 12 to avoid traffic in the street. As soon as I switched it to channel 8 the ring app connected first time. thanks 0 Reply Author Henry McLean-Low Reply to Martin Thanks for your comment and brilliant to hear it helped! 0 Reply Hossen A few days ago I bought the video doorbell 2. When I set it up the first day it connected to my Bt home hub 3 WiFi straight away and it worked. I pressed the button, the bell rang and a message appeared saying there is someone at the door. Battery fully charged. The router is in the same room where I have been trying the ring video bell 2. When I tried it the next day for some unknown reason it won’t connect to the WiFi anymore. The white light keeps spinning non stop, and it says the WIFI… Read more » 5 Reply ken The doorbell will find the ring wifi, and the home wifi, while connecting to the home wifi it will come back with failed setup… any ideas.. we have the channel of the router set at 6, and it is on 2.4ghz 0 Reply Author Henry McLean-Low Reply to ken Thanks for the comment. This sounds like your Ring has got stuck in a setup loop – did you try deleting the app and starting again? 0 Reply Olly Annoyingly it’s not working for me – it can see every network except mine! 1 Reply Author Henry McLean-Low Reply to Olly Thanks for the comment and how annoying for you! Have you checked the channel is not very busy as ring is quite sensitive to interference. Take a look at https://smarthomegeeks.co.uk/how-to/choose-best-wi-fi-channel-home/ hope that helps. 0 Reply Cronier had the same channel issue. Thank you so much for taking the time to post this 0 Reply Author Henry McLean-Low Reply to Cronier Thanks for the comment, brilliant to hear we helped 🙂 Don’t forget to like us on Facebook or follow us on Twitter for more helpful guides and info. 0 Reply Roberto Hi all, Roberto 0 Reply Kristina Reicher Reply to Roberto Mine is doing the exact same thing and I have a samsung galaxy s7. Id love some help too 0 Reply Stephanie So my ring (original) doorbell has problems connecting to my network even when i disabled the 5G wireless and have only the 2.4Ghz running. I also have selected the option to where it connects to a certain channel (let’s say 6). I’ve gone to someone else’s house and set the ring up with their router and everything was fine and dandy. It worked. Only with my arris DG1660A modem router, am i having problems connecting. Any advice? 0 Reply My Hello, I have tried changing the wifi channel, hard reset on both the modem and ring, etc…. I have a ring pro and I am still experiencing issues with the ring wifi connection. I can see my home wifi and a bunch of others but not the ring wifi. Any suggestions? 0 Reply John There is no reset button on ring and we have the ring pro . Can not get to work have google wi go routers 0 Reply Dimtcho Kostov Hi I have a problem with my door bell. Everything was OK this morning, but now it doesn’t want to make the connection with the Wi-Fi. The batteries are fully charged, but when i press the back orange button for re-connection the light of the front ring is spinning for a few seconds indicating it and then it goes off. I’ve tried everything including changing the router channel and also reinstalled the app on my phone. would you advise me about this problem.Thanks in advance. 0 Reply John We got ring at Christmas and set it up that day. No problems. Right after we paid the $30 for annual fee, it went offline and we can’t reconnect. If we do the 30 second factory reset, does that have to be done by the account admin/owner? Or can any user 0 Reply Peter Hi Everyone I just had what I hope is a quick question. Does the ring bell need access to broadband over a wifi router? I manage the systems for a small church and the router they have is fine but it’s heavily used to support a couple of admininstrators (as in office, not system) and some guest wifi via another access point in another church location. The ring device connects okay but the picture can be grainy and by the time the connection is made, the person at the door is usually gone so we just have a video of… Read more » 0 Reply Melissa Thank you so very very much. I just installed my Ring Pro and at first it showed it did connect to my wifi, then it showed the slash through the icon and was disconnected. I kept going back through the setup to reconnect it and the light would blink white in the upper left corner and was solid everywhere else and the light would not spin. Ring wouldn’t set up. I was worried I didn’t have enough volts from my existing doorbell because the last reported health report was only showing about 3v. I was getting worried I wouldn’t be… Read more » 0 Reply Author Henry McLean-Low Reply to Melissa Thank you for your comment, I am so pleased it helped! Make sure you like us on Facebook for more helpful tips 🙂 0 Reply Slava Henry – thanks a lot for the tip. My case was a bit more convoluted – a ring AND a Chime Pro bought in the US connected succcessfully (!) during setup to my European Airport Express without issue. Yet I kept getting “your phone is having trouble connecting, etc” while attempting to view the video feed. Started all over, same thing. The AE was in b/g compatinle mode, but the channel was set to Automatic. The manual range expectedly extended to 13, as I remember is standard for EU 2.4GHz Wi-Fi. Well, the US b/g standard does not support channels… Read more » 0 Reply Iman J R Thanks so much for this, my problem was the channel my wifi was using. I had it on 13, switched to 11 and its worked first time after this. Great. 0 Reply Author Henry McLean-Low Reply to Iman J R Thanks for the comment, great to hear it helped you. 0 Reply Evelien Hi Henry, I have the pro and I can’t setup because it won’t accept my WiFi password. The password is correct, checked it on several devices for several times. 0 Reply Author Henry McLean-Low Reply to Evelien Thanks for your comment. We have seen an issue before where if the password contains special characters, for example *@$o#, it might not work. A quick test is change your password, to remove these characters and try again. 0 Reply Vanessa Henderson Lately problems with it showing internet connection this hasn’t happened before. 1 Reply d I am having problems with my Ring 2 recognizing my Wi-Fi as I have a hotspot, does anyone know if Ring will or will not work with a hotspot? thanks 0 Reply Patrice I need to reset my ring doorbell as it has been disconnected from my wifi. However, I am unable to unscrew the screws. Any suggestions? 0 Reply Andrea Bettelli FOR ANDROID USERS USING THE LOOKOUT APP — After repeated failure to connect to wifi I disconnected my Lookout app’s SAFE BROWSING. That did the trick. Apparently, in safe browsing mode, it was preventing Ring’s ability to connect to the internet. 1 Reply Author Henry McLean-Low Reply to Andrea Bettelli Great thanks for the tip! 0 Reply Blake Reply to Andrea Bettelli Thanks for the tip. I was trying to change my wifi network for hours last night and always got the setup not complete. It would never connect to ring wifi using the app. I do have lookout safe browsing on and will turn it off and try soon as I get home. Thanks again 0 Reply RINGPROMASTER Reply to Blake Ran into this issue two days ago. I have attempted to resolve the issue using two wireless routers (Nighthawk R7900 & R9000) with the SB8200 modem. With each Nighthawk taking turns being connected to the SB8200 modem, the RING cameras would not connect to the network. Keep in mind that the Nighthawk R7900 is fully operational and fully working at another location with other RING camera. Only brought the Nighthawk R7900 to isolate if the Nighthawk R9000 is the culprit which it turns out it is not. The culprit at this point seems to be the modem SB8200 which the… Read more » 0 Reply Len Thank you for providing this information. I upgraded my modem router and thought I would connect the Ring to 5g. Couldn’t connect at 5 g….or to the previous setting of 2.4 g. Your advice to do a “factory reset” did the trick. Finally able to connect back at 2.4 G. Thanks! 0 Reply Author Henry McLean-Low Reply to Len Your welcome, glad you got it working. Make sure to follow us on 0 Reply Mishal I have a ring flood light. everything worked fine for about 3 months. I bought a new modem router combo. now I can’t get it to work. the ring wifi is not showing up in my phone network. I contacted ring about this issues and we went through all the troubleshooting and was unable to solve the issue. they sent out two other flood lights (not at the same time) the same problem continued. they don’t no how to solve the issue. my wifi is on 2.4ghz and is set to channel 6. could there be something in my phone… Read more » 0 Reply Mark Daly Just purchased a ring doorbell 2 the back does not appear to have a reset button does this sit under the casing as tools supplied do not fit the tiny screws on the back 0 Reply Oka Unsecured WiFi connected warning when I attempt to install my Ring Pro Doorbell ? Is there a way of securing my Ring Pro WiFi before inputting PW to connect my Router ? 0 Reply Ken Thank you – very helpful. It worked 0 Reply Author Henry McLean-Low Reply to Ken Great to hear! Don’t forget to follow us on Twitter and like us on Facebook for more useful tips. 0 Reply barbara Thank you!! finally getting somewhere thanks to the 30 sec reset!! 0 Reply Author Henry McLean-Low Reply to barbara Very pleased to hear we could help! Don’t forget to follow us on Twitter or like us on Facebook. 0 Reply Ben My ring cannot find my wireless network. It brings up others, just not mine. It used to work before I had to recharge it… 1 Reply David Morsman this saved me much hearthache, thank you. changed to chan 6 and dropped from 40 to 20mhz and found network right away 0 Reply Heather My ring 2 and ring chime pro do not put out a wifi for my phone to connect with at all. I’ve tried resetting them, restarting setup, etc. Nothing. Ring customer service said it was our internet not being good enough (they could see us trying to connect to the ring). Said our 18 down, 2 up was not enough (its the max in our area) and yet I know several people in our area with less using ring just fine. I can’t even connect them to my phone to connect to our internet, so how is it our internet?… Read more » 0 Reply PC Acheru This worked for me… My WiFi channel was set on auto, I manually put it on channel 4 and then I did the reset thingy with the orange button. the orange button alone may have worked. Thanks for fine writeup 0 Reply georgina my ring door bell is not working was ok last night 0 Reply Kenny The reset was all I needed to fix this! Thanks for the help! 0 Reply Nela I have a Ring door bell. Every yime I have to charge it is diificult to connect to WiFi again. If I tried few times the red lights showing n make a sound of click. No sounf of bell. 0 Reply Mr Melford J Slade Thank you so much. My wifi channel was on 13. I changed it to channel 5 and everything burst into life… x 0 Reply Wendy Flint This fix worked for me – changed from channel 12 to channel 6 and it connected straight away. Thank you! 0 Reply Carol I’m finding it impossible to connect my ring pro video doorbell as it won’t let me connect to the ring WiFi. I’ve tried pressing the reset button for 30 seconds and starting from the beginning again several times but always get stuck when asked to join the ring WiFi. Feel like throwing it away as I’ve wasted the best part of two days trying. Any suggestions will be greatly appreciated. Thanks 0 Reply Ian Thanks for the advice. It was on channel 1, but I changed it to 6, which was less congested. Still not luck. Says it can’t find the network, even if I am right next to the router. Why won't my Ring Doorbell 3 connect to wifi?In the Settings app (the gear icon) tap Wifi. Under this setting, you'll see a list of different network names. Below that list, tap the option that says 'Ask to Join Networks', then select 'Ask'. Then try running through setup again to see if the Ring temporary network appears.
Why is my Ring Doorbell not connecting to the Internet?Check to see whether another Wi-Fi device is having a problem connecting to the network. Unplug your router for 30 seconds and then plug it back in. See if your Ring Doorbell automatically reconnects. Turn off the power to your Ring Pro at the breaker box for 30 seconds, then turn it back on.
How do I reconnect my Ring Doorbell 3 plus to wifi?Press the home button on your phone to leave the Ring app.. Navigate to the Settings app, then tap Wifi.. Select the Ring wifi network from the list of available networks. The network will appear as either:. Once connected, close your “Settings” app and return to the Ring app.. How do I connect my Ring Doorbell 3 to the Internet?Following these steps to reconnect your Ring device to wifi in the Ring app:. Tap on the menu icon in the top left corner.. Tap Devices.. Select the Video Doorbell or Security Camera you need to reconnect to wifi.. Tap Device Health.. Tap Reconnect to Wifi or Change Wifi Network.. |
Ring doorbell 3 not connecting to wifi
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