Our policies play an important role in maintaining a positive experience for our users. Please follow these policies when using Google Voice. When we identify a potential policy violation, we may review and take action, including limiting or terminating a user’s access to Google Voice. Show
2-Step Verification BasicsWhy should I set up 2-Step Verification?You should set up 2-step verification because doing so makes it very hard for anyone to take over your email account remotely. Without setting up 2-step verification, hackers could get into your account if they figured out your password. With 2-step verification enabled, they would need the password and physical control of your phone, your wallet or purse, or your actual computer. Here's why this matters: In most cases you would have no way of knowing whether someone somewhere else in the world had cracked your password and was rummaging through your account. This lets you know. How do I turn on 2-Step Verification?When you enable 2-Step Verification (also known as two-factor authentication), you add an extra layer of security to your account. You sign in with something you know (your password) and something you have (like a code sent to your phone). To set up 2-Step Verification:
Once you're finished, you'll be taken to the 2-Step Verification settings page. Review your settings and add backup phone numbers. The next time you sign in, you'll receive a message with a verification code. You also have the option of using a Security Key for 2-Step Verification or a variety of other alternative second steps. We recommend you choose at least one alternative option. How do I sign in with 2-Step Verification?Signing in with 2-Step Verification is easy.
Alternate MethodsWhat if I don't want to use my phone?Don’t want to use your phone? No problem. You’ll need a phone to set up 2-Step Verification at first, but you can then immediately change your second step. Here are some alternatives:
What is a security key? How do I use it?A security key (also called a fob, or USB key), is a Fido U2F certified, read-only device that looks like a USB flash drive. When plugged in to your USB drive, it will generate a code for you, instead of you entering a code manually. Any device that is Fido U2F certified can be used with Google 2-Step Verification. Click here for more information on the IS-preferred security key, Thetis. Are there limitations with security keys?Yes, there are a few limitations to U2F security keys. They are:
Can I use Google Voice to receive codes?Using Google Voice is not recommended. If you use Google Voice to receive verification codes, you can easily create a situation where you’ve locked yourself out of your account. For example, if you are signed out of your Google Voice app, you might need a verification code to get back in. However, you won’t be able to receive this verification code because it will be sent to your Google Voice, which you can’t access. What if my phone was lost or stolen?If your phone was lost or stolen, we strongly recommend that you change your WFU Google Account password and revoke your App Passwords. This will help prevent others from accessing your WFU Google Account from your phone. Learn more here. What if I get a new phone after I’ve set up Google 2-Step Verification?No problem. Follow these instructions. My Google Authenticator codes aren’t working (Android). What do I do?This might be because the time on your Google Authenticator app is not synced correctly. To make sure that you have the correct time:
On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in. The sync will only affect the internal time of your Google Authenticator app, and will not change your device’s Date & Time settings. I’m stuck and I need backup codes! Help!If you are affiliated with Sylvan Union School District and none of your 2-Step options are working, you can call the Technology Department Monday through Friday, from 7:30am to 4:30pm, or send us an email to . What do I do if I’ve lost my backup codes, and want to revoke them?If you lost the print-out of your backup codes, you can revoke them on your settings page. In the Backup codes section click Show codes, then click Get new codes. This will invalidate the previous set of backup codes and generate a new set. I turned on 2-Step Verification and an app on my phone or computer stopped working. What now?When you turn on 2-Step Verification, any apps that need access to your SUSD Google Account will stop working until you enter an App Password in place of your normal password. Common applications and devices that require an App Password include:
Note: If you're running the latest operating system on your iPhone/iPad or Mac computer, you will no longer have to use App passwords to use 2-Step Verification. You do not need to memorize App Passwords because every App Password is only used once. You can generate a new App Password whenever you’re asked for one--even for a device or application you’ve authorized before. Why does Google ask for verification every time I log in, even though I checked the box to ask every 30 days?You most likely need to enable cookies in your browser, or your browser is set to automatically clear it's cache on exit. Can't find what you're looking for?Click Here to submit a ticketWhat can someone do with your Google Voice verification code?Google Voice Scams: What Can Someone Do With Your Google Voice Code?. Commit crimes that can be traced back to you. ... . Scam your friends and family using your phone number. ... . Open new accounts in your name. ... . Take over your online accounts using verification codes. ... . Harvest more sensitive information to steal your identity.. What happens if I give someone my Google code?If you give them the verification code, they'll try to use it to create a Google Voice number linked to your phone number. (Google Voice gives you a phone number that you can use to make calls or send text messages from a web browser or a mobile device.)
Is it safe to share Google Voice verification code?Don't share your verification code with anyone
To prevent unwanted access to your account, it's important you don't reply to any requests for your verification code. Google employees will never ask for this code. Remember that good security practices are critical to the integrity of your Google Account.
What can a scammer do with a verification code?After requesting your cell phone number, the scammer sends a verification code by text message and asks that you send them the code to prove your identity. Once the code is provided, the scammer goes on to create a Google Voice number linked to your cell phone number, often to be used for additional scams.
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