Blue cross blue shield of michigan dental phone number

BCBS Customer Service

The Blue Cross Blue Shield (BCBS) system is made up of 34 independent and locally operated companies. Questions about your health insurance coverage, benefits or treatment? Call the toll-free number on the back of your member ID card for customer service or find your local BCBS company online.

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Federal Employee Program® (FEP) members should visit the FEP website.

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Learn about insurance options for individuals and families or employer insurance information online. Or get connected to your local Blue Cross Blue Shield company to shop for insurance by calling 888.630.2583.

Please note that this number is used solely to receive calls from BCBS members seeking assistance and never to make calls to BCBS members. If you receive a call that appears to originate from this number, the call is likely fraudulent or malicious and you should not answer it, or hang up immediately after receiving it if you do answer the call initially.

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Blue Cross Blue Shield of MI Dentist Page

Important Information about BlueCross BlueShield of Michigan

Additional Resources:
Click here to register and login for the BCBSM Provider Portal
Click here for information regarding BCBSM Portal Training and Orientation
Click here for the BCBSM Provider Summary Guide

Dental Home for BCBSM Healthy Kids Members
The Purpose of a Dental Home is to build a strong relationship between patients and their primary care dental provider. The program is designed to send members a post card identifying their Dental Home and ways to change it, if desired. Members do not have to be assigned to your office to receive treatment however, they must be eligible, and you must be actively participating in the plan for reimbursement. Members will not be assigned to specialist other than Pediatric Dentist for the BCBSM Healthy Kids plan. Member rosters can be found on the provider portal at provideraccess.dentaquest.com.

New for 2022 – BCBSM Healthy Kids Dental Broken Appointment Program
BCBSM Healthy Kids Dental now has a broken appointment program. This program focuses on educating and rescheduling patients who have missed a dental appointment. To learn more about this program please refer to the provider web portal for further information.

Blue Cross Blue Shield of Michigan Commercial Dental Plans Payment Information
Attention BCBSM and BCN Commercial Providers: If you wish to receive electronic BCBSM payments you must contact DentaQuest. Information and forms to sign up for EFT are available here: http://dentaquest.com/state-plans/regions/michigan/dentist-page/eft-direct-deposit/, you may also sign up directly through the provider portal at provideraccess.dentaquest.com.

Attention BCBSM Healthy Kids Dental Providers
Verification of eligibility on the date of service of each BCBSM HKD member is essential as eligibility for these members may change frequently. If you do not check eligibility on the date of service for a BCBSM HKD member before you begin treatment, and deliver services to an ineligible member, you cannot receive reimbursement from BCBSM and cannot bill the member for the services. If you have not already done so, please set up a process where you check BCBSM HKD member eligibility on their appointment days. To check eligibility via the BCBSM provider portal, visit provideraccess.dentaquest.com.

Please refer to the BCBSM Healthy Kids Dental Office Reference Manual for covered benefits and important information about this plan.

MI BCBSM Healthy Kids Dental Office Reference Manual update

CHAMPS notice:

For dates of service on or after January 1, 2019, MDHHS will prohibit contracted Medicaid Health Plans and Dental Health Plans from making payments to providers not actively enrolled in CHAMPS. Please take immediate action to enroll in CHAMPS or

To enroll in CHAMPS:

• Visit the web portal for CHAMPS at https://milogintp.michigan.gov
• Apply for a user name and password, and then subscribe to the CHAMPS link

• Visit the CHAMPS page on www.michigan.gov/mdhhs
• Select "Register for MILogin Account for Access to CHAMPS"
• Select MILogin Instructions

 
If you have any questions or need assistance with enrollment, please contact the Medicaid Provider Help Line 800-292-2550 or email or .
 

Claim Submission

• Clearinghouse: Payor ID BBMDQ
  • NOTE: Payor ID for Blue Cross Blue Shield of Michigan (BCBSM) Commercial, Medicare Advantage and BCBSM Healthy Kids Dental
• Provider portal for electronic claims submission and eligibility verification for members Blue Cross Blue Shield of Michigan (BCBSM) Commercial, Medicare Advantage, and BCBSM Healthy Kids Dental members:
  • For BCBSM Provider Portal Registration and Daily Log-in: https://provideraccess.dentaquest.com
• Paper Claims can be mailed to:
  • For BCBSM Commercial and Medicare Advantage claims:
    BCBSM
    PO Box 49
    Detroit, MI 48231
  • For BCBSM Healthy Kids claims
    Blue Cross Blue Shield of Michigan
    Attn: Claims
    PO Box 491
    Milwaukee WI 53201-0491

Provider Resources:

• BCBSM Provider Summary Guide
• BCBSM Commercial Frequently Asked Questions
• BCBSM Healthy Kids Dental FAQs
• BCBSM Healthy Kids Dental Office Reference Manual
• BCBSM Medicare Program FAQs
• BCBSM ERA Enrollment Letter
• BCBSM ERA Enrollment Request Form

Contact Information:

• DentaQuest Customer Service: 844-870-3977
• DentaQuest Credentialing Help Desk: 800-233-1468
• DentaQuest Provider Services:
  • BCBSM Medicare Advantage and Healthy Kids: 844-876-7917
  • BCBSM Commercial Plans: 888-826-8152