The Social Security Administration assigns Social Security numbers, and administers the Social Security retirement, survivors, and disability insurance programs. They also administer the Supplemental Security Income program for the aged, blind, and disabled. Show
Agency DetailsAcronym:SSA Website:Social Security Administration (SSA) Contact:Contact the Social Security Administration Local Offices:Find a Social Security Office Near You Main Address:6401 Security Blvd. Toll Free:1-800-772-1213 TTY:1-800-325-0778 Forms:Social Security Administration Forms Government branch:Independent Agency Popular Services from Social Security AdministrationRetirement Benefits Disability Benefits Get, Replace, or Correct a Social Security Card MySocialSecurity Online Account Social Security's Popular Baby Names Related Agency
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Download this dataset (Updated September 2, 2022) This dataset contains data for fiscal years 2013 onward and is currently available in the following formats: CSV | XLSX BackgroundWe are providing data about our performance in serving the public through answering phone calls to our local field offices using the SSA's national Field Office Network Enterprise (FONE) telephone system. Phone service is a popular way for many people to ask questions and conduct business with us. We use several measures to monitor our performance and the public can use the information about our performance to understand the service they are likely to receive. Dataset Index
Agency Program DescriptionSocial Security operates more than 1200 local field offices across the country and in certain territories. Representatives in our field offices can assist you with all issues related to programs administered by Social Security. To obtain the phone number of your local field office, use our Social Security Office Locator. Just type in your postal ZIP code and we will provide you with the office address, phone number and business hours. We will also furnish you with directions to the office and with a map pinpointing the office's exact location. Our field offices generally offer the full range of Social Security services, including applying for new or replacement Social Security cards, applying for Social Security and Supplemental Security income benefits, making changes to your benefits information and helping Medicare beneficiaries with limited income and resources apply for extra help with the cost of their prescription drugs under the new Medicare Prescription Drug Program. Many of these same services are available online at the SSA Homepage or through our toll-free service, 1-800-772-1213 (TTY 1-800-325-0778). Back to Index Dataset DescriptionThis dataset provides information at the national level by month for federal fiscal years 2013 and onward for answer rate and busy rate for calls to our field offices. The data does not include calls that were abandoned while waiting in queue without representative service and overflow calls which are those callers who wait in queue over the 15 minute maximum wait time without representative service. Maintaining adequate staffing and the ability to replace losses is the largest factor affecting the services we provide to the public. Back to Index Data Collection DescriptionOur software routing vendor provides the data. In 2012, we completed our transition to a new network called TSRP. Back to Index Data DictionaryThis dataset provides field office answer and busy rates, which account for most, but not all, of the calls to field offices. The calls not reflected in this dataset are abandon calls and overflow calls. Fiscal Year (FY): The 12-month period from October 1st through September 30th. Month: Calendar month. Answer Rate: The total number of queue calls answered by field office representatives expressed as a percentage. It is derived by dividing the total number of queue calls answered by representatives by the total calls offered. Busy Rate: The total number of queue callers requesting field office representative assistance who receive a busy condition, expressed as a percentage. It is derived by dividing the total number of queue callers who receive a busy condition by the total calls offered. Back to Index How do I get the Social Security number to answer the phone?We are available to assist you by telephone, mail, or at www.ssa.gov/agency/contact/ through the internet. Our toll-free number is 1-800-772-1213. Teleservice representatives are on duty to answer your calls between 8:00 a.m. and 7:00 p.m. Monday through Friday.
How do I talk to a real person at Social Security?You can call our National 800 Number at 1-800-772-1213 between 8:00 a.m. – 7:00 p.m., Monday through Friday. Wait times to speak to a representative are typically shorter early in the day (between 8 a.m. and 10 a.m. local time) or later in the afternoon (between 4 p.m. and 7 p.m. local time).
When a husband dies does the wife get his Social Security?Survivors Benefit Amount
Widow or widower, full retirement age or older — 100% of the deceased worker's benefit amount. Widow or widower, age 60 — full retirement age — 71½ to 99% of the deceased worker's basic amount. Widow or widower with a disability aged 50 through 59 — 71½%.
How long does it take for Social Security to answer the phone?Avoid Calling Social Security During Busy Times
The amount of time you will wait on the phone to speak to a live representative can vary, based on when you call and what issue you need resolved. In 2021, the average wait time was just over 13 minutes, according to data from the Social Security Administration.
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