How would you handle an angry customer interview question

Q: How do you handle an angry customer interview question?

How to answer How would you deal with a difficult customer?.

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How do you handle angry customers best answer?
How do you handle an angry customer interview question?
How do you respond to an angry customer professionally?

How do you handle angry customers best answer?

How to Deal with Angry Customers.

Remain calm..

Practice active listening..

Repeat back what your customers say..

Thank them for bringing the issue to your attention..

Explain the steps you'll take to solve the problem..

Set a time to follow up with them, if needed..

Be sincere..

Highlight the case's priority..

How do you handle an angry customer interview question?

How to answer "How would you deal with a difficult customer?".

Listen carefully to the customer. ... .

Repeat what you've just heard. ... .

Actively sympathize / apologize. ... .

Take responsibility to resolve the issue. ... .

Remain calm and compassionate..

How do you respond to an angry customer professionally?

These components are: Acknowledge their frustration and restate it back to them in your own words. Align with them, let them know you've heard and understand that it's a big deal. Assure them you will resolve the issue if you are not able to do so in the first email.